Jeff went above and beyond!! I live in Eugene, OR. My 20 year old son and his friend were driving down to go to a concert at the HP Pavillion. Jeff helped me set up authorization forms, credit card forms...above all he did this all with a smile in his voice! He then sent me an e-mail telling me to tell my son if he needs anything!! He would be able to help! I really appreciate all of his warmth and his compassion. I feel so much better that my son is not alone. Jeff..Thank you!

Made a reservation through Hotwire for three people. When we arrived they announced we would have to pat extra for two beds. I explained that is why we booked for three. I even had Hotwire call them and they refused to house us, even after we had paid for the room. I got a refund and moved to a much nicer hotel down the road. They are awful people just looking to rip off every poor sap they run into.

Dirty, old bad service. I have to stay in the South Bay for work during the week and I thought this place would be a good option because of price. I'd rather sleep in my car. I slept on top of the bedding - that's how nasty it was (and I'm not picky). The service was also terrible rude, rude, rude. I will NEVER stay here again. - A King

We booked a stay at this hotel under the recommendation of the Winchester Mystery House Tours. While our room looked clean, it smelled of raid. We went to dinner and returned late. Fell asleep and found bugs crawling on us a couple hours later.I cannot emphasize our disgust.
The manager at first tried to say he has never had this happen before, but I was beyond ticked off and I think he knew better. He apologized and offered another room. He admitted that some of his rooms are being treated and he was told this was already taken care of.
Then he offered me 25% off the price, I was unmoved. Told him that was unacceptable. He countered with 50% - I told him the health department will be called. He gave me my room for free.

I will never stay here again. My family and I did not deserve to experience this horrible event. I do not understand the lack of care.