We have stayed here MANY times...when the front dest gets is right...the hotel is fantastic, when the get it all wrong, we swear we will never stay there again. We always get the club level, and one time they sold our room and stuck us downstairs, next to the maids laundry room, with a TV that didn't work and no one would replace it, they just kept send techs out for 3 days. The TV was an old tube, it was not gonna work! No one was able to understand that. The last time we stayed, I unloaded the fridge and set it all nice and neat on the counter, so that I could put our 3 year old's milk and snack's in the fridge. We got a bill on our CC 3 day's later for all the stuff in the fridge, when we went back there to stay again, 6 day's later, we explained to the Japanese man on duty that we did not drink all that stuff, we just set it on top of the bar. He was most un-helpful and rude and refused to believe us. We pointed out that we stay here 3 to 4 times a year...He did not care. FINALLY the next morning, the girl Jessica, was on duty and took care or it right away! No questions asked! They really need to work on details there. We stayed there christmas day and the Japanese man stuck is in a room that had a broken heater! it was 42 degree's when we looked at the thermostat! No one could get it working, it was mid-night and we were tired, they just brought us extra blankets and a tiny space heater. They said they had no other room to move us to. Very nice....freezing your butt off in your hotel room.

This was my first trip to San Jose. I do not know the city well and my main complaint about this hotel is it is not close to anything. It took an average of 20 minutes to get a cab. There is an Applebee's and Tony Roma's in the parking lot along with a gas station and what seems to be a middle end strip mall across the street. It was difficult to get to a nice restaurant and there really is nothing on site at the hotel to eat besides a small order kitchen. The room was clean but the bathrooms at least needed updated painting around the molding. The bed was comfortable and the service was good. The towels were nice. The shower was acceptable. The internet is included in the cost. There are a couple of dated treadmills and stair master so no real gym on site. Also, there are below average amenities. I forgot my toothbrush and the one they gave fell apart the first time I used it it was so cheap. If you can get this property for under $175 a night I would stay for one or maybe two nights at the most but there are better value properties.

Came is really late, and left very early. Man working behind the desk was very nice.

Nice bed and rooms are clean.

Great staff,breakfast included, clean and well appointed rooms. The bar has an amazing selection of scotch single malts. The bartender, David, was so personable and a wonderful emissary for the hotel. Fresh fruit is always available. I was upgraded to 3rd floor which is their concierge level...included $10 toward mini bar and free house wine each evening. Good location-easy access to 280, 2 miles to Santana row and Westfield mall, a lot of restaurants close by, and airport is about 7 miles. Would definitely stay again.