Every now and then we do get helpful reviews.

In this case some of the issues pointed out were for real, some not much. Sue remembered these guests. She checked them in. Mainly because of the complaint of the parking remotes, this seems to be the beginning of the end for us.

Sue did in fact give the guest three different remotes to access the parking garage. However, the failure was due to operator error. The remote’s were subsequently tested, and the gate opened in all three cases. They have before, and since been used without failure. Also in fact the sink was draining slowly. Thanks for that comment. Sue told me they mentioned when she checked them out that morning. I did clean out the drain the same day Sue told me about it. I would have been happy to do it while they were here, but was unaware. Thanks for the heads up.

I was also upset to hear about the charge of loud music till 1:00 am that night. I personally didn’t hear any. Sue and I live onsite. So I forwarded a copy of the review to the owner of Sunset’s downstairs, and here is his reply: We have never had music anywhere near 1 am. Our music ends at 11:00. Please give us the night of this alleged incident and a print out of the trip adviser report. I am confident that we will be able to show there was no music at that time. I have a noise monitoring system in place at the edge of the premises. This is the exact same unit that the police use to monitor noise complaints so we can insure there is no variance from one unit to another. Several times a night our managers are required to log the noise levels of the music to insure issues like this can be shown as untrue. We do this so that we can show the authorities that we are in line with the city rules and regs. Very truly yours, Damian.

He was upset at the accusation, and defended his noise policy vigorously. Again, no one else had any complaints about any loud music. There are no base instruments or drums allowed for the entertainment. The groups are small; 1-2 musician’s playing very mellow music mainly as back ground music. There is no dancing, and the entertainment is well received by guests as a way to enjoy the evening without having to leave the property. We both manage this very closely.

I also am sorry they were disappointed in their breakfast. There are several options for you to choose from. Most guest reviews celebrate our breakfast. B&B’s have lots of perceptions from shared bath rooms to gourmet breakfasts. However, every inn is different and so are their amenities, which include breakfast. We serve what the vast majority of our guests want. Leaving room for that minority that isn’t as enamored with our customer motivated menu. I guess we just struck out with them. We’ve learned once that: I’m not happy rock gets rolling, a landslide of grief often follows, and it’s easy to get buried in it.

While they were here, they were both very friendly and seemed to love the place. We don’t know what happened that changed that. But something did. All we can hope is perhaps another visit might help change their opinion. We hope we have the opportunity.
Rick/ Owner