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Hotel St. Helena – reviews, photos

1309 Main St., St. Helena, CA 94574
Hotel amenities
Hotel St. Helena
Ranked #5 of 6 hotels in St. Helena
3.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    10
    4
    5
    7
    15
Date Rating
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
“Great service, great location.”
4 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

I stayed here with my friends on our first visit to Napa Valley, and the receptionist was extremely helpful. The hotel is being renovated, and the rooms and bathrooms that have been renovated are really nice. We happened to stay in a room that had not been renovated, and spoke with the receptionist about some of our concerns and they apologized completely and gave us a partial refund, which was great and unexpected. I would recommend this as an affordable place to stay in St.Helena, with a great location.

Room Tip: Ask for one that has been renovated, and if you want a private bathroom make sure to ask.
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  • Stayed April 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanjing, China
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“It's fine if you know what to expect”
4 of 5 stars Reviewed 11 November 2011

This wasn't the best hotel we had stayed in during our CA trip but there were some good things about it that should be pointed out. Firstly it is in a great location for dining with two EXCELLENT restaurants just minutes walk away, one just opposite the hotel. This is what you need after a day of wine tasting; somewhere where you don't need to use the car. The gentille ladies who seem to own and run the place are pleasant and helpful and we saw no signs of the grubby carpets etc that some have complained about. Admittedly it was expensive - we paid around USD 120 for a room with shared bathrooms - all that was available - but the bathrooms were always clean and dry and no sign of others using them, although they must have.
The breakfast was much better than most 'motel' style places in USA and the hotel had a calm and quiet air about it. howver, there was a fairly noisy aircon fan outside our window which we asked the landlady to turn off at night, which she did. otherwise we had no real complaints.
If you are there to enjoy the hotel then choose another, but if you are in St Helena to enjoy the region and visit the wineries etc, this place could be ideal.

Room Tip: avoid the rooms obove the side aircon plant.
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
“i'd stay elsewhere”
1 of 5 stars Reviewed 7 November 2011
1
person found this review helpful

Very sparse accomodations for price. i made a mistake and thought I had 3 nights reservation but only had 2 nights. I was touring the valley with business partner when I received a call at about 3 PM indicating i had failed to checkout so everything was gathered from my room and put in a plastic bag behind the counter. Very unprofessional. Only good thing is I had to stay somewhere else that third night.

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Totally not worth the money”
1 of 5 stars Reviewed 15 October 2011
1
person found this review helpful

WHO is writing the reviews that say we had a great time here, has to be friends and relatives!!! It was late. We were getting disparate. Most all of the other hotels wanted 350-400 for the night??? This crap hole was 160. we went for it. (they love it when you pay before seeing the room, then smile in delight when they swipe your credit card, and chuckle when they take you up to the room and open the door for you.) Room old, You could almost call it a cell. First...bed check...no bed bugs spotted ...good. Carpet filthy, furniture...garage sale rejects. Hallway smelled like when I visited my father in the retirement home. Keep in mind that they have no staff at this place after 8, you are locked in the place with whoever they let stay there besides yourself, think about it...Leaf blower guy stands outside the window at seven. I do not understand what that area thinks they have that they need to charge such ridiculous prices for everything!? The wine country, Food is high priced, traffic is the worst I have seen. I ask myself why go back...why...why.
In my disgust, after this trip I started drinking beer and coffee...hard cider, I was even once reduced to sipping tea...after that one, my parents disowned me. I have been reduced to taking Viagra in the morning just to stand erect...Anyway this place sucked. Enjoy life elsewhere.

A B&B called Inkhouse wanted to take our reservation over the telephone, but we said we want to see the place first. When we got there it was on the main noisy highway, next to the railroad tracks, looked like the Munsters house from TV???The phone lady had a real attitude.

END

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask geethree w about Hotel St. Helena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thetford Mines, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The price paid on reservation lower than real price...”
1 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

We made a reservation, and when we got to check in, the price was higher of what we had already paid with our credit card. The only thing the rude manager offered us was ''no charge for leaving and go get a hotel room somewhere esle'' at the last minute...

Room Tip: Go to El Bonita, half a mile south of St Helena. Clean and a lot more friendly !!!
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Stayed October 2011, travelled with family
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Additional Information about Hotel St. Helena

  • Hotel St Helena
Address: 1309 Main St., St. Helena, CA 94574
Price range (per night):* INR9,746 - 16,915

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