This place just doesn't seem to be a very good choice, despite the bargain price and convenience to the convention center. I liked the refrigerator and microwave in the room because eating out is expensive here. The room itself was mostly clean but there was dried food spots on both chairs. Despite being at the back and on the third floor, there was still a lot of traffic noise. The shower made a high-pitched sound when in use and the toilet handle was broken, but that was repaired within the hour. One room I walked by had the door open and two people sprawled out on the bed dead drunk with empty liquor bottles nearby. When we moved our things to our room, the elevator light was out (meaning total darkness once the doors close). Also, the internet was out most of the first day and the power went out in the afternoon. They promised it would be back on that night but it didn't come back on until after midnight. The management said this hadn't happened in 35 years of business. They did bring me a flashlight so I could read and get some work done.To their credit, they gave me a refund for my first night when the power was out. They really tried hard to make my stay comfortable but it's tough in this aging facility. The free "breakfast" consists of pastries, fruit, and orange juice (which was sour the morning I tasted it). The next day I discovered the breakfast is done at 9:30 so don't be late if you want some pastries. I really wanted to like this place because the management worked so hard to fix the problems. But I can't say I would stay here again. I am now in the Hyatt on L Street and miss the empty refrigerator and microwave but *nothing* else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 August 2011
I am very sorry you experienced difficulties during your stay. All the problems relating to lighting, internet, and subsequent total power outage are all related to a problems with the power lines and transformer coming to the hotel. I do not feel it is fair for us to be given a 1 star rating for these issues which are far beyond our control, as was the timing of the repair, which were the responsiblity of SMUD, our local utility. Remember, these problems all occurred on Sunday afternoon, and SMUD was able to replace the defective transformer by 11:30 pm.
I am sorry you came down late for breakfast, but it does run for 3 hours daily, from 6:30 to 9:30.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC