It could have been a lot better, but it could have been a lot worse. It's difficult to find because the hotel is in the center of the block with only a driveway and an alley connecting it to the street. Rooms are average, but the place feels a bit creepy because all the stairwells and elevator have card-key gate doors which kind of make you feel like you're entering or exiting a jail.
I did not try the continental breakfast so I have no idea. What bothered me was the indifference and occasional rudeness of the staff. My card key kept not working on the gates, and I would have to go into the office to have the key reprogrammed. The first time they said "you're keeping it too close to your cell phone". I said "my cell phone is 500 miles away." The next time, another girl said "the access turns off after 11am" (check-out time). That second girl is also the one who, when I showed up to check in at 2pm, said "check in is at 3pm. You'll have to come back then," Not "would you like to wait" or "would you like some complimentary leftovers from the continental breakfast", just "come back then."
The other staff complaint is about the tag-team method they use to clean the rooms. It appears one lady comes through and does certain things, then leaves the curtains half-open as a signal for the next woman to come in later and do the rest. I never quite knew when it was OK to be there and when it wasn't - and the one time I came back mid-morning and the curtains were open, I closed them - and since I messed up their secret signal, I didn't get the rest of my room serviced that day. They also turn on the TV and watch Telemundo while they make the bed, because no matter what channel I had on the TV when I turned it off, whenever I came back to the room after room service had been through, the TV was set to Telemundo!
It's a heck of a lot cheaper than other hotels in the area, so I guess it could be a lot worse. Speaking of a lot worse, there's an Econo Lodge two blocks down which looks like it's falling to pieces - I'm sure glad I didn't stay there!
- Quality Inn Sacramento
- Sacramento Quality Inn
