We arrived at the hotel at 3pm, a bit tricky getting there as it looked like it had been plonked in the middle of a field with a shopping centre then built later on behind it but it looked really lovely from the outside and the staff were fantastic, especially Fabian on the front desk. We were into our third week in California and all I can say is that Fabian was one of a kind. We've all heard the saying 'When the going gets tough, the tough get going' but, after Hotels.com/Expedia had forced in an overbooking of the two bedroom suite we had booked online that morning when Fabian was on duty, he stayed two hours past his shift until we turned up to check in. He rang Expedia to advise them the room wasn't available as soon as the forced booking came through but Expedia hadn't solved the problem with alternative accommodation by the time we turned up. He then rang Expedia while we stood there and they finally agreed to a full refund back to my card and Fabian had an alternative room available which we booked directly with him. It was huge with a king bed, sofa, full kitchen and the layout was not your usual walk-in-the-room bathroom on one side and wardrobe on the other but more interesting with a desk that overlooked the pool and a tv that swung in several directions. This...We arrived at the hotel at 3pm, a bit tricky getting there as it looked like it had been plonked in the middle of a field with a shopping centre then built later on behind it but it looked really lovely from the outside and the staff were fantastic, especially Fabian on the front desk. We were into our third week in California and all I can say is that Fabian was one of a kind. We've all heard the saying 'When the going gets tough, the tough get going' but, after Hotels.com/Expedia had forced in an overbooking of the two bedroom suite we had booked online that morning when Fabian was on duty, he stayed two hours past his shift until we turned up to check in. He rang Expedia to advise them the room wasn't available as soon as the forced booking came through but Expedia hadn't solved the problem with alternative accommodation by the time we turned up. He then rang Expedia while we stood there and they finally agreed to a full refund back to my card and Fabian had an alternative room available which we booked directly with him. It was huge with a king bed, sofa, full kitchen and the layout was not your usual walk-in-the-room bathroom on one side and wardrobe on the other but more interesting with a desk that overlooked the pool and a tv that swung in several directions. This property is set up for long-stays and it was really well thought out. The shower curtain even carried a design with the colours of the carpet and room on it. The property was built in the early 90's and refurbished only a couple of years ago. There is a BBQ area right by the pool, a great guest laundry and the breakfast area was really appealing with a few booths that you could sit in, complete sith their own small television! The wifi worked really well. This property is close to the airport and a motorway but we could not hear any noise at all and we all had a great nights' sleep. And it was only six minutes' drive to downtown. Well done, Marriott and well done Fabian! I warm-heartedly recommend this property!More
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