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SpringHill Suites Sacramento Airport Natomas – reviews, photos

3.0 of 5
2555 Venture Oaks Way, Sacramento, CA 95833
Hotel amenities
SpringHill Suites Sacramento Airport Natomas
SpringHill Suites Sacramento Airport Natomas
SpringHill Suites Sacramento Airport Natomas
SpringHill Suites Sacramento Airport Natomas
SpringHill Suites Sacramento Airport Natomas
SpringHill Suites Sacramento Airport Natomas
Ranked #20 of 86 hotels in Sacramento
4.0 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    21
    25
    6
    5
    1
Date Rating
Stamford, CT
Senior Contributor
39 reviews 39 reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
“Good for a night before a flight”
4 of 5 stars Reviewed 10 August 2011

This hotel was one of the closest to Sacramento airport - although not terribly close. The service to and from the airport was good. There is a shuttle each hour on the hour from the hotel and to get from the airport, you call and they come fairly quickly. The room I had was fine, but a little tired. I had just stayed the night before in another SpringHill Suite in Roseville and the decor in that hotel was much nice and more comfortable. That said, this was a great hotel for what I needed - a convenient place to overnight before an early flight. The staff was nice and helpful and the room was fine - just tired. I certainly would stay here again in the same circumstance.

  • Stayed July 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Travelling_Wiz about SpringHill Suites Sacramento Airport Natomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Great Service!”
4 of 5 stars Reviewed 28 June 2011

My husband and I stayed in Sacramento for one night to catch a flight out the next day. We chose this hotel based on other TA reviews. The first room we were given was directly above the pool maintenance equipment and was very noisy. With one inquiry, we were moved to a room at the other end of the building that was very quiet. The shuttle driver gave us a ride to Old Town and even came back for us when we were finished with dinner. Very clean, bed was comfy, great water pressure in the shower, nice breakfast included. Would stay again.

  • Stayed June 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ferrywings about SpringHill Suites Sacramento Airport Natomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turlock
1 review
1 helpful vote 1 helpful vote
“Overall stay was okay but had a very bad experience”
2 of 5 stars Reviewed 4 April 2011
1
person found this review helpful

I am an employee for Marriott and had chosen this hotel because of its location..I have family in Elk Grove and near Natomas and we were getting together for a family members birthday so I reserved a couple rooms at the Springhill Suites. They did honor the friends and family rate for our rooms which was fantastic.

What wasn't fantastic about the trip was after my cousins checked in and started to unpack they began to notice a foul smell from the bathroom. Sure enough that smell was vomit on the inside of the bathroom door..very disgusting! We were heading out for dinner so we asked if someone could just wipe down the door in the room..they did offer to move them to another room but the girls had already unpacked and we were on our way out. The next day we were out and about and got back later that evening to find that the smell was back. There was still vomit in the crack between the tile and the carpet. We were heading out for dinner so asked if someone could clean it while we were gone which the nice young lady at the front desk said a houseman would do while we were out. Not more than 10 minutes later the manager and 2 other supervisors came knocking at the door and pretty much invited themselves in the room to see the bathroom. They saw the vomit in the crack on the carpet and proceeded to blame the girls for being the ones that vomitted in the room and there would be a cleaning fee assessed at check out. I immediately went to the front desk to speak to the manager because she had made my cousin feel very uncomfortable. The manager was pointing blame and kept accusing someone in our party of being the ones that vomitted in the room. Not until the end of our almost 10 minute conversation was the manager applogetic. I have not ever seen a manager act so unprofessionally in my career in hospitality and she was truly embarrassing her brand by the way she was acting

The girls were given a bottle of sparkling cider as an appology but this was not enough. The manager should know that it is not best to fight with the customer. She should take a look back on this situation and say to herself "how did I create it and how do I make sure it never happens again" the issue was the vomit on the door which is unacceptable.

The other staff was friendly and courteous and I may stay again but will most likely stay at the Residence in next door.

  • Stayed April 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask skelleygood about SpringHill Suites Sacramento Airport Natomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bend, Oregon
1 review
“BEWARE OF LOCATION!!! Car Broken into”
2 of 5 stars Reviewed 30 March 2011

Nice Hotel, but my vehicle was broken into out in front of hotel. Contents were locked in console but thieves broke the locks. They have cameras outside and I'm waiting for review
by management. I'll keep everybody posted on response and outcome from management.
If this matter is resolved adequately, then I will upgrade my opinion.

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bigwavedave97702 about SpringHill Suites Sacramento Airport Natomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
Top Contributor
64 reviews 64 reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
“Awesome staff with great restaurant recommendations”
4 of 5 stars Reviewed 11 October 2010

When we first checked in we thought, where will we go to eat? As the hotel is in a business complex/area. The front desk staff were awesome and let us know of a few restaurants that were close by, and provided us with a voucher for one of the restaurants where we were given free dessert, which was a great treat. The hotel is very nice, very clean, and we liked the king suite that we were in as it had a partial wall that separated the bedroom from the tv/sitting area. The pool is very nice and the hotel is well located near the highway so you can get on with your journey. We noticed a number of flight crew in the hotel as well, so it must be reasonably convenient to get to the airport. The free breakfast is a great perk.

  • Stayed September 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask VancouverIris about SpringHill Suites Sacramento Airport Natomas
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Additional Information about SpringHill Suites Sacramento Airport Natomas

  • Springhill Suites Sacramento
  • Sacramento Springhill Suites
Address: 2555 Venture Oaks Way, Sacramento, CA 95833
Price range (per night):* INR5,825 - 11,202

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