My husband and I stayed in Sacramento for one night to catch a flight out the next day. We chose this hotel based on other TA reviews. The first room we were given was directly above the pool maintenance equipment and was very noisy. With one inquiry, we were moved to a room at the other end of the building that was very quiet. The shuttle driver gave us a ride to Old Town and even came back for us when we were finished with dinner. Very clean, bed was comfy, great water pressure in the shower, nice breakfast included. Would stay again.

I am an employee for Marriott and had chosen this hotel because of its location..I have family in Elk Grove and near Natomas and we were getting together for a family members birthday so I reserved a couple rooms at the Springhill Suites. They did honor the friends and family rate for our rooms which was fantastic.

What wasn't fantastic about the trip was after my cousins checked in and started to unpack they began to notice a foul smell from the bathroom. Sure enough that smell was vomit on the inside of the bathroom door..very disgusting! We were heading out for dinner so we asked if someone could just wipe down the door in the room..they did offer to move them to another room but the girls had already unpacked and we were on our way out. The next day we were out and about and got back later that evening to find that the smell was back. There was still vomit in the crack between the tile and the carpet. We were heading out for dinner so asked if someone could clean it while we were gone which the nice young lady at the front desk said a houseman would do while we were out. Not more than 10 minutes later the manager and 2 other supervisors came knocking at the door and pretty much invited themselves in the room to see the bathroom. They saw the vomit in the crack on the carpet and proceeded to blame the girls for being the ones that vomitted in the room and there would be a cleaning fee assessed at check out. I immediately went to the front desk to speak to the manager because she had made my cousin feel very uncomfortable. The manager was pointing blame and kept accusing someone in our party of being the ones that vomitted in the room. Not until the end of our almost 10 minute conversation was the manager applogetic. I have not ever seen a manager act so unprofessionally in my career in hospitality and she was truly embarrassing her brand by the way she was acting

The girls were given a bottle of sparkling cider as an appology but this was not enough. The manager should know that it is not best to fight with the customer. She should take a look back on this situation and say to herself "how did I create it and how do I make sure it never happens again" the issue was the vomit on the door which is unacceptable.

The other staff was friendly and courteous and I may stay again but will most likely stay at the Residence in next door.

Nice Hotel, but my vehicle was broken into out in front of hotel. Contents were locked in console but thieves broke the locks. They have cameras outside and I'm waiting for review
by management. I'll keep everybody posted on response and outcome from management.
If this matter is resolved adequately, then I will upgrade my opinion.

When we first checked in we thought, where will we go to eat? As the hotel is in a business complex/area. The front desk staff were awesome and let us know of a few restaurants that were close by, and provided us with a voucher for one of the restaurants where we were given free dessert, which was a great treat. The hotel is very nice, very clean, and we liked the king suite that we were in as it had a partial wall that separated the bedroom from the tv/sitting area. The pool is very nice and the hotel is well located near the highway so you can get on with your journey. We noticed a number of flight crew in the hotel as well, so it must be reasonably convenient to get to the airport. The free breakfast is a great perk.