I cant believe i HAVE to give this place a 1STAR! I'm so disappointed. I understand that this hotel is located in midtown, very limited on space, however, it could've been better. So, we checked in on 9/16/11 around 4:30ish. We we're informed that there will be breakfast at 6am7:00 and will be served on the 2nd floor, then appointed upstairs to our room on the 2nd floor as well. Not a problem. The elevator was awkward to begin with. We get up to our room, 203, right in front of the breakfast and lounge area, awkward. The people in the lobby were rude, they just stared at us. The room, It was small, there was a fridge, a small desk, a "queen" bed, which was really only a full sized bed, and the usual 2 nigh stand and blah blah blah. Anyways, bathroom, standard. The evening went well, went to dinner and back in by 11pm. People were still in the lounge, and talking loudly. Rude! Tucked away into bed by 2am bc bed was uncomfortable. 7am, loud talking, laughing, and noises, people were up, having breakfast and moving metal chairs around on tiles, creating disruptions, and causing us to have to wake up. Finally, 730 rolls around, still loud right outside my door, I call front desk to ask the people to please keep it down. The girl said she'd be up in 10 minutes to ask them. Never heard a prompt from her. 8am, still disruptions outside my door. I'm upset by now. So I go downstairs and talk to the girl myself. I returned to the room, kindly, we were offered a late check out at 1230pm so we can nap. We finally dozed off, around 10am, and of course, we were awoken by housekeeping. Not at our door, but in other rooms, talking and, vacuuming, and with the vacuum cleaner banging against the walls! Whatever, we rolled outta bed, showered and left this dump. I will never recommend this place, and am now looking to see if I can get my money back. Last nights sleepless night was and is worse than having a newborn baby at home, which was the main reason for this escape. Stay away from this place. ONE MORE THING, NO WIFI. THEY SAID COMCAST SAID IT WAS ISSUES FROM HOTELS END, AND HOTEL SAYS IT COMCAST! Again.... THIS PLACE IS A DUMP!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 October 2011
Hello, thank you for your candor regarding your recent visit to the hotel. I am very sorry your experience was not a good one. Please call me, or email me, whatever your preference, as I would like to discuss things with you.
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Royal Guest Hotels
916-455-4000 x 612
This response is the subjective opinion of the management representative and not of TripAdvisor LLC