I was planning my husbands “Birthday Celebration Week” and had made reservations to stay the Vizcaya Mansion well in advance for a “King Deluxe Room” in the Victorian mansion for the final night of our adventure. The website bragged about the fine setting…we were both excited to be surrounded in a lap of luxury.
Once we arrived at about 7:30 in the evening, we were told the room I reserved was unavailable, since the folks staying in that room decided to stay an extra night…you could almost hear our ‘bubbles burst’. The young man quickly said that they’d give us an upgraded room…in the Carriage House. We figured that didn’t sound too bad. We climbed the stairs to our new room in the Carriage house and found it wasn’t cleaned from the last guests. We couldn’t believe it.
If checkout time is usually before noon, why wasn’t this room cleaned??
So, the young man ended up giving us the key to supposedly ‘the only room available’: a room, with a bed, a 12” television, a bathroom with a toilet that didn’t flush properly, a sink that didn’t drain well and a Jacuzzi tub that was out of order. I couldn’t hold back the tears after this last ‘surprise’.
I had to use earplugs to control the din from machines roaring behind the Carriage house as well as the freeway located a block away…and eye ‘mask’ to block out the bright security lights emanating from the front door that had only frosted windows.
Luckily my husband took the unexpected ‘horror’ in stride…it looked like the Vizcaya Pavillion had wonderful facilities for weddings or special events…but if you wish to stay somewhere nice and comfortable---without any surprises DON’T STAY HERE. I would suggest staying at the Doubletree, Embassy Suites, Hyatt Regency or Radisson. You may pay a little bit more, but you wouldn’t get the Bait and Switch treatment we received.
- Vizcaya Hotel Sacramento
