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Vizcaya – reviews, photos

3.0 of 5
2019 21st St, Sacramento, CA 95816
Hotel amenities
Vizcaya
Vizcaya
Vizcaya
Vizcaya
Vizcaya
Vizcaya
Ranked #48 of 86 hotels in Sacramento
3.5 of 5 stars 30 Reviews
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30 reviews from our community

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Date Rating
Palm Desert, California
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
“Don't Stay Here....Bait and Switch Trap!”
1 of 5 stars Reviewed 9 August 2010
2
people found this review helpful

I was planning my husbands “Birthday Celebration Week” and had made reservations to stay the Vizcaya Mansion well in advance for a “King Deluxe Room” in the Victorian mansion for the final night of our adventure. The website bragged about the fine setting…we were both excited to be surrounded in a lap of luxury.

Once we arrived at about 7:30 in the evening, we were told the room I reserved was unavailable, since the folks staying in that room decided to stay an extra night…you could almost hear our ‘bubbles burst’. The young man quickly said that they’d give us an upgraded room…in the Carriage House. We figured that didn’t sound too bad. We climbed the stairs to our new room in the Carriage house and found it wasn’t cleaned from the last guests. We couldn’t believe it.
If checkout time is usually before noon, why wasn’t this room cleaned??

So, the young man ended up giving us the key to supposedly ‘the only room available’: a room, with a bed, a 12” television, a bathroom with a toilet that didn’t flush properly, a sink that didn’t drain well and a Jacuzzi tub that was out of order. I couldn’t hold back the tears after this last ‘surprise’.

I had to use earplugs to control the din from machines roaring behind the Carriage house as well as the freeway located a block away…and eye ‘mask’ to block out the bright security lights emanating from the front door that had only frosted windows.

Luckily my husband took the unexpected ‘horror’ in stride…it looked like the Vizcaya Pavillion had wonderful facilities for weddings or special events…but if you wish to stay somewhere nice and comfortable---without any surprises DON’T STAY HERE. I would suggest staying at the Doubletree, Embassy Suites, Hyatt Regency or Radisson. You may pay a little bit more, but you wouldn’t get the Bait and Switch treatment we received.

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Portland, OR
1 review
“Cute retreat in the middle of Sacramento”
3 of 5 stars Reviewed 10 June 2010

Before visiting this hotel I read several reviews and decided to book even though a few mentioned dirty carpet and stains in various locations. When my wife and I arrived we were greeted and asked to wait in the lobby while another guest was checked in. Shortly after we were advised that we were upgraded to the cabin. To my pleasant surprise the cabin behind the main hotel has a feeling of privacy which we enjoyed greatly. During our stay we heard nothing of the traffic noise others have complained about. Probably because we like to sleep in 65- so the a/c was running quite frequently. Yes our room did have a few stains in the carpet, yes some of the fixtures where outdated, yes some of the tiles in the cabin were cracked, and yes there was an old TV set in the room. However, all of those things we felt added to the character of this cute little get away. The room was clean, sheets were fresh, bathroom was spotless, and there was a charm that only an old building can have. If your accustomed to staying at a four star (plus) newer hotel and like to have room service, pool, and work out room then this hotel wouldn't be for you. However, if you like to find charming inns with great character and some past to them this might be a good place for you to check out. The only suggestion I would have would be to have a few small tables outside so the guest could enjoy their wine (as my wife and I did on the steps next to the fountain).
In the future, which will probably be next month, I return to Sacramento I will definitely try to get a room again.

  • Stayed May 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Incline Village, NV
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“A Disappointment”
2 of 5 stars Reviewed 16 August 2009
1
person found this review helpful

My husband was born and reared in Sacramento, so we visit there quite often. For many years we have been curious about the Vizcaya Inn and finally stayed there for 2 nights. We entered the big, beautiful house, filled out our registration paperwork, and then were asked if we would like to be told how to get to our room or would we like to be shown. We chose to be shown. So, the man exited the beautiful house and we followed him to the back of the house, to a beautiful courtyard/patio. He pointed to a building behind the large house and said which room we would be in. I asked if he was pointing to the top right and he was. The website for Vizcaya does not mention the carriage house behind the mansion. If I had known there was a possibility of being out there that would have helped to lessen the disappointment. It was quiet, even at night when there was a party in the Pavilion, which is part of the Vizcaya property.
Our room was nicely painted and decorated, the only antiques being light fixtures and a table in the bathroom. The carpet was horrendous. It was filthy and stained. The next day we were gone from about 10:00 in the morning until 3:00 or 3:30 in the afternoon. We came back to an uncleaned room. We had to call for clean towels, etc.
Parking was not adequate, although its location downtown makes it somewhat understandable. However, employees and repair trucks are allowed to park in the guest parking lot which consists of 6 spaces total.
When we tried to check out on Saturday morning there was one man serving breakfast and checking people out. It took a while before he was able to take a break from serving two tables to process our paperwork. He came out from the back and told us our company would send us a receipt. I asked him what he meant by "our company." He thought we'd booked through hotels.com, but I told him we'd booked through Vizcaya's website. He was gone to the back again for a while and then brought us a receipt.
Bottom line, the cash cow for the Vizcaya is clearly having weddings. We travel a lot and this bed and breakfast inn would not do very well if being an inn were its only means of income.

  • Stayed August 2009, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Charming and A Value”
4 of 5 stars Reviewed 12 June 2009

I read the reviews, some very negative saying dirty, smells, etc., but many saying charming and attractive, so I had a little trepidation. But I and a colleague needed a night's lodging for a business conference, and the brand name hotels were over $200/room/night, so I took a chance and booked us two rooms at Vizcaya. I was pleasantly surprised. The place was very charming and was not dirty or smelly. It is a nicely kept old house, so if you have a Best Western mentality, this is not for you. But I have traveled extensively around the world, and many lodgings that were originally constructed as something else have funky elements to them, but that is part of the interest. This place was totally comfortable, sufficiently quiet, and the breakfast was attractive and good. One reviewer said it is not for business travelers, but I disagree. I assume a business traveler has a cell phone and some means of e-mail access, so other than that all that is needed is a place where you can get a good night's sleep, and this fit the bill, and at a price that could not be beaten.

  • Stayed May 2009, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Contributor
19 reviews 19 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Will not be back...”
1 of 5 stars Reviewed 24 June 2008
1
person found this review helpful

I feel badly, but must agree with others that this inn really needs some TLC. The carpet in my room was worn and stained and the shower had pockets of mold - ugh. In general, I like places with some history, charm, and character, but this was not it. The common room was also not inviting or comfortable -- four chairs surrounding a coffee table -- so between my room and the common area, there wasn't much to choose from.

Stayed May 2008
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Additional Information about Vizcaya

  • Vizcaya Hotel Sacramento
Address: 2019 21st St, Sacramento, CA 95816
Price range (per night):* INR4,929 - 5,713

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