We just spent a quick evening here. The rooms are big, wireless internet is free, excellent dining within walking distance. Very convenient location. We will be back. We recommend the Malabar Restaurant across the parking lot, great happy hour, great food.

Clean. Cool. Owned by Hilton, a lot like Hampton Inn & Suites. In fact, Homewood is nestled right between Hampton Inn & Suites and Holiday Inn Express on Advantage Way.

So, as all hotels now have the common policy of if you want to use a towel again, hang it up, if it's on the floor they will will replace. Well our first morning there, I hung up a very expensive microfiber plush face mitt from a unique skin care line I use that can only be ordered from this certain company and with a package (what I'm saying is, I just can't pick this up at Walgreens or a dept store.) on the little towel rack by the sink to dry because it was wet after use, obviously. Apparently because it was white, the housekeeping tossed it in with the wash!!! We called the front desk and explained. We have yet to understand why they would take it when policy says they won't touch towels that are hung up-- besides IT WASN'T A TOWEL! It's been over a week since our stay, and they have yet to find it or return it. I'm out a very expensive skin care product of mine, and they refused to do anything to comp that mistake of theirs. All they offered was "IF we find it, we'll call you." ??????

Then on the exact same stay (over Christmas), it was my mother-in-law who made reservations, paid for the whole family's stay, etc. When checking out, we verified everything was cool and paid for, and we wouldn't be charged. Upon returning home-- WE DID get charged for the whole weekend! We called. The charge did go through. So instead of just cancelling it, they had to credit us.

They have no idea what they're doin'.

This is one of the nicest hotels I have stayed in at this price.
Nice clean open King suites with kitchens.
Comfortable beds, ceiling fans, quiet rooms.
Great experience checking in and checking out.
Easy on and off the freeway access.
I'm really looking forward to staying here again.

I am a Hilton Diamond, and I know what to expect. This is a great location, but my wife and I encountered poor service from the front Desk. When I checked in on Friday, I made a point of explaining to the desk person that I had one reservation with points, and another was paid. I requested the same room for both nights. Saturday morning, after breakfast (8:30), my wife went to the front desk and asked if our room would get cleaned and was told that all rooms get cleaned every day. We went out to visit our daughter and returned after 11:00 and the room hadn't been touched. I called the front desk, gave my room number and said that I wanted it cleaned. Front desk assured me it would. Went out again and returned around 2:30 and the room wasn't done again. My wife called the front desk, and I went down to speak directly to the person in charge. I was told that I wasn't in the system, and that he would get someone there directly to get the room done. He obviously didn't check the system after I called around noon. When I left the front desk, I specifically asked him if the manager was in, and was told that the manager would be on site in about a half hour. It was well over an hour before we went out again, and when I returned, there was no message on the phone. Shelby was the person we dealt with every time we talked to or visited the front desk. He obviously did not want his manager to talk to me. His lack of follow-up and checking to see what was the problem really irritated me. This facility would be rated higher if the quality of the front desk and breakfast were in tune with other Homewood properties.