I recently stayed at Arden Hills for a friend's wedding. At the rehearsal the night before, I was told by the resort's wedding coordinator that there would be no place for the groomsmen to get ready for the wedding and that we can't show up before 5:00 for a 6:00 wedding because we would not be allowed to use the property. This, no doubt, was in conflict with what the bride had been promised at the time of booking. Nonetheless, I was not concerned because I had reserved a large room adjacent to the ceremony site and offered to make that available for all the groomsmen to get dressed. The wedding coordinator then cautioned me that Arden Hills does not alloe parties so it was not advised. With a $360 per night room rate for a Sacramento inn, I wasn't about to worry about extra guests in my room for an expensive and classy wedding.
On the day of the wedding, pictures were planned for 2:00 for the groomsmen. I showed up at the resort at 1:30 to check-in and was told that check-in was at 4:00. I asked if the room was still occupied and they said that is was available. A little puzzled, I asked the man at the front desk why I couldn't check-in now if the room was ready. He said that I could in fact check-in, but it would cost an extra $25 per hour. Before I could respond, my wife chimed in and told him that was not an option and that we needed to be checked-in immediately. Her intimidating stare and tone were enough to encourage the man to let us in, but it never should have come to that.
The room was nice and we settled in. I then spoke with 2 other groomsmen who had arrived and had already been yelled at by some resort manager for ordering an overpriced drink at the bar. Apparently, only members can order from the bar, not groomsmen associated with an expensive wedding. The manager proceeded to kick them out of the bar area all together and asked that they wait in the lobby. Eventually, we all ended up in my room and were able to get ready for the wedding. I expected much better and kinder service.
Since when did the Watt Avenue/Carmichael area in Sacramento become so exclusive? I hadn't been in the area for about 10 years, but I remember feeling lucky if no one shot at me or tried to steal my car everytime I had been in the area in the past.
The room was very nice and large, but the service was terrible and just plain rude. I thought the wedding was nice, but in speaking with the bride the next day, there were many details that Arden Hills neglected. The best part of the resort was breakfast in the morning. The chef provided excellent service and was very accomodating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC