All they had was a room for Friday night, so I call and ask "If we stay Friday night, can we use the resort all day on Saturday?" "Absolutely!" "Do I need to book through you, or can I book online?" "Either is fine!"

I book online.

The room is beautiful, the security guy who lets us in is very sweet, the bed is downright heavenly... I remember actually saying, "We will be back here." Breakfast was nice and simple (pastries were sort of Safeway quality, but the fresh OJ and eggs were good) and the chef/waiter was lovely.

We pack up and head to the resort for a day of exercise and pooling. The young kids say we can't go in because we had checked out. I explain and they promptly try to find a manager. They were just doing their jobs and I totally understood.

Then the "Banquet Manager" shows up and things go south. Fast.

I explain and he cops attitude. I start getting upset and he says, "If you called the Ritz, they would say the same." Um, huh? The short story is the resort charges $50 a person, a day for entry. I had just spent over $300 for a night in their Bed and Breakfast and wanted to be a repeat customer. Was it worth $100 to the resort to ruin this potential relationship and inherent marketing? I was ready to leave a glowing review...

Then the "Banquet Manager" got even cockier.

I am a very calm and friendly person. I actually love people. Therefore having my blood pressure raised so dramatically for the most ridiculous reason is extremely frustrating. I work in customer service as an advertising exec and rule number one is to treat your client as you would your friend. Build good relationships, build your business. I had to demand the "Banquet Manager" go talk to another supervisor. All of this for $100. How much is marketing worth? These days of Yelp and Twitter, etc. all businesses need to be wary of whom they put in front of their customers. Not the kids at the counters, as there is an understanding that they are young and learning, but the management is a different story.

The "Banquet Manager" came back and begrudgingly apologized that the woman I spoke to had remembered the conversation and he was sorry he took my time. Not sorry he was a jerk, mind you. Just that my 15 minutes was wasted on his need to exercise what little power he possesses in this world.

So, I was furious and could not calm back down for a good hour. All for what? $100?

I truly hope the "Banquet Manager" takes some management classes to learn how to treat potential repeat customers. This experience was unacceptable, ESPECIALLY in a place that claims "exceptional service".

On 1st glance, this is a very nice venue. It is clean, comfortable, and offers a warm feeling. Once you get settled in, is when the issues mount. 1st, this place has paper thin walls. The wedding guests next door were extremely loud and kept us up for a good portion of the night. Secondly, the Villas offers poor parking accommodations in a gravel lot. You can park in the main lot of the spa but they will charge you. Inside the villas,you feel like you are in a mini mansion. The bed and rooms are warm and comfortable. But when we took a shower, we found that the faucet was broken. There wasn't much staff available during our stay. The staff that we did meet with at their office across the parking lot was average at best, never once attempting to make our visit exceptional.

My husband and I recently visited Sacramento for a wedding and decided to make a whoel romantic weekend out of it. We stayed 2 nights in the villas here. We had a wonderful time! Upon check-in we were asked what time we'd like breakfast (their chef comes over to the villas to cook right there in the kitchen for you!). I think this was one of my favorite parts about staying here. After checking in to the villas we wandered over to see the pool and fitness grounds and were in awe! There were multiple pools and tons of tennis courts for us to use. So the next morning, after breakfast, my husband and I played tennis, layed by the pool (were waited on hand and foot out there) and enjoyed a couples massage in the spa here. Could not have had a better time! Not to mention the wedding was beautiful on these grounds! Absolutely perfect!

My girlfriends and I stayed at The Villas for a girls night away. We had a blast. The accommodations are STUNNING. We loved that you get to use the entire resort when you stay there. Rooms are clean and comfortable. We didn't eat there, but they did arrange our dinner reservations for us and a ride. I will be going back and HIGHLY recommend people try it.