We just returned from a trip to Roseville for my wife's USTA district tournament. We booked two nights at the Best Western because it was fairly inexpensive thru the USTA discount. However, we felt the location was not great (half the hotel faces the freeway, and the other half overlooks the DMV)! Our friend staying by herself felt very insecure about the surroundings as it is an all exterior type hotel (more appropriately called motel). After she expressed her concerns to us, we saw two police cars driving thru the parking lot. I asked the lobby about the situation with the police, but the hotel receptionist didn't know the details as an 'official report was not filed'. She did mention something about someone 'throwing people in the pool"!?!

We decided to cancel our 2nd night and book somewhere else for the rest of the weekend. Although they normally require a 24 hour cancellation notice, they were nice enough to let us cancel our 2nd night.

The breakfast was fairly good and the room itself was acceptable. We just had an overall concern for safety due to the location and other hotel guests (sorry to sound snobby but I totally understood why our female friend staying by herself felt uncomfortable). Honestly, we wouldn't choose to stay there again in the future...

Spent 1 hour of phone time with rewards customer service and this hotel trying to get them to honor my free night rewards voucher. Finally, they outright refused and even threw away faxes from rewards personel. If you use the rewards program, dont stay here!

This is my second stay here and both trips have been to take my terminally ill dog to the superior vets near this motel. I've been treated with such kindness here that I know I am prejudiced toward a good report.

This is a simple, clean place to stay. In every case, my room had a decent sized fridge, microwave, lots of hot water, and good wi-fi. All my rooms have had hairdryer and ironing board.

I've been lucky to get a room whenever I arrived, and even after I checked out and needed to come back, but I wouldn't fault them for failing to get people in before the scheduled check in time.

Breakfast is a bit better than average with some protein included.

It is not five dots for me because it does not have top drawer hotel services. I do not want or need that at a motel.

1. Much to close to the freeway, noisy all night.
1.a. Location easy to find, just off the freeway
2. Linens pilled and worn.
3. TV channels limited
4. Breakfast selection not very good
5. No HOT water in the morning in the hotel for showers
6. Room not cleaned when we arrived at 4 pm; had to wait half an hour
7. Tiffany at front desk was capable and efficient; a plus for this company