Travelzoo offered the Hotel Portofino at a discount on my husband's birthday. We arrived on Saturday night around sunset and were delighted, not only by the lovely marina surroundings, but by the beautiful hotel. Walking in, we felt as if we'd been transported to Maui but the decor is more Nantucket. The staff was friendly and knowledgeable. The room was the perfect combination of lush and cozy, complete with every appointment one could wish for. The marble-tiled bathroom was large and comfortable.
The real bonus is the Baleen restaurant. We enjoyed an exceptional dinner. The menu provides a lovely selection of items that are beyond the usual and up to the standards of any "foodie." We liked Baleen so much that we had Sunday brunch there -- also excellent.
We checked out on time but spent the afternoon hanging out, reading, relaxing and sipping lemonade, in a sunlit lobby, overlooking the marina. The Hotel Portofino is a great place for a weekend getaway.

We got a coupon through TRAVEL ZOO so we decided to try it...We are local but wanted a little romantic get away..It was perfect! we arrived early(not expecting our room to be ready..we were planning on using their Cruisers and go for a bike ride along the beach)....Our room WAS ready AND they upgraded us to the oceanside of the hotel. The Staff was wonderful, kind and professional...We felt very comfortable there. The restaurant(spendy) but worth it..great atmosphere and knowladgeable staff.
We had Breakfast in our room and it took only 15 min for them to get it to us..The food was great..Our experience there was great and will go there again

The hotel was beautiful and had a friendly staff. Our room was comfortable and the staff was helpful and pleasant.

We were disappointed with the bar service. We wanted to have drinks Saturday night and there were many empty, dirty tables. And the bartender was swamped and mostly unavailable. We sat around for about 20 minutes and when I went to the front desk to ask for service, she curtly told me to go to the restaurant bar and bring my drinks back to the living room area ... rude. We enjoyed our evening off grounds.

The rest of the staff was extremely friendly, and overall our stay at the hotel and our dining experience at the restaurant was excellent.

My husbands pair of $120 Chacos were stolen while we stayed there. The hotel management claims that it must've been the next guest in the room.... Seriously..
Also, we tried to order a bottle of wine at the bar, 20 minutes later the bartender returns with no wine, says the menu we looked at must not be up to date, so he gave us another menu, another 20 minutes later (he had to go down to cellar, which must have been in Santa Monica) and comes back with no bottle again. He said they were out of that one. The rooms were ok. Dated.. Not what I would consider 4 star by any standards. We were really not happy about the shoes...