We have stayed here after relying on the claims from Trip Advisor. On 2 of these stays, all was fine. On our trip before last it was miserable, with noisy footfalls in the room above us, which partying continued to the wee hours. At 2 AM we tried calling the desk to gain relief, only to find there was no answer. On complaining the following morning, we were offered a 10% discount ON OUR NEXT STAY, this after experiencing a 50% INCREASE on that current stay. The "free included breakfast" is delivered at a restaurant perhaps 5 miles from the hotel, certainly an inconvenience. Our stay last week was again interrupted by noise from above. Avoid this hotel, or suffer at your peril!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
What this guest experienced is not what is expected or what is usual for Redding Travelodge. We work hard to make our property as quiet and comfortable as possible. Too often there are times when other guests don't share the same desire. Inconsiderate guests are a difficult variable to deal with because often we’re not even aware of the issue. That’s not to say that we haven’t attempted to address the issue by how we manage the property. Our quite time is posted in all rooms, to begin at 10:00pm and we work to have all those outside, in room by 11:00pm
We have made adjustments to televisions to limit in-room volume so to not hinder other guests rest and limit complaints. All this and more, is done to try to see that others guests respect our desire to maintain a "peaceful" atmosphere.
Our front office did close at 11:00pm, but within the last month have changed the office to a 24 hour desk. We now always have someone at the front desk to answer any phone calls that come in whenever you might need someone. Please know that if you stay at the Redding Travelodge, you can contact us at any time and know that we will respond to any noise issues with promptness and professionalism. All our guests deserve the respect of others.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
