I drove 3 1/2 hours to this hotel that I made a reservation at over the phone 4 weeks prior. Upon arrival my room wasnt ready. So we went to the concert we were in town for. Came back at midnight when I meet the worst person in the hotel industry. The manager was extremely rude, nasty, and just an overall horrible person. She had no customer service skills. I know this because when I went to the front desk to finish the check in process the manager said I could not use my business credit card because my business name was on it not my name. When I asked her what can be done, i have no other card? She shrugged her shoulders and said I dont know. I have used this card at several hotels with no problem. As a matter of fact I drove down the road and got a room at another hotel without any problems. I hope whoever reads this will cancel their rsvp and go else where.
- Also Known As:
- Agua Caliente Hotel Rancho Mirage
- Agua Caliente Hotel
- Reservation Options:
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