I was in town for a national track meet. This was a recommended place to stay. First of all, the outside of the building was run down. The pool and hot tub were green, filthy and closed because "the ph was off" but we later found out it was due to a rat infestation in the supply room next to the pool. The room was filthy. The walls were stained, our "non smoking" room smelled of smoke. Towels were worn and the bathroom looked like it was only wiped down. There was a big, red stain on the sheets of one of the beds. Huge spider webs in the door way too. When I asked to move rooms because I had 3 teenage girls with me and the room was obviously dirty and unhealthy for athletes I was rudely told that the room was clean and the manager "didn't know what the problem was". We checked out 3 days early and went to a better hotel. The only upside of the stay was the entertainment the kids got from watching the rats run back and forth from the closet to the pool.

This was interesting for me being that I am a hotel General Manager. I find that I can be very critical and judgemental of other hotels/motels.
What I liked about this particular property... Rooms very spacious. Many ammenities offered. Great breakfast.
Things I didn't like. Dead bugs in the window seals. Mildew in the bathrooms, dirty carpets.Front desk attitudes, very bad!
This could be a really nice place if these items were addressed properly.

We made a reservation weeks in advance. When we showed up, there were no beds available. The clerk tried to give us numerous UNCLEANED rooms (wet towels still on the bathroom floor) and was ridiculously rude and sullen. There's a lot more to the story (we walked around the hotel with him for an hour and a half as he showed us room after dirty room), but suffice to say it was a terrible experience.

At the front desk the next morning I expressed that I didn't think we should have to pay for the room, but they demanded payment in full. I realized later that I had already paid in full with my reservation.

- They charged me TWICE for terrible service.
- They have a 100% Satisfaction Guarantee, yet
- Two months later, I'm still struggling to get them to refund my money.

I would NOT stay here again... avoid at all costs!

On 12/26, I called the Quality Inn hotel in Rancho Cordova, city next to sacramento), about a room. The dsk clerk quoted 59.99 of which I accepted. I asked for a reservation with a confirmation #, he said we are very slow tonight , just come in. I arrived @ 8 pm, the front door to the lobby was locked. Waited 10 minutes. Turns out the night clerk was somewhere in the hotel area and he had problems with the key cards of a checked in guest.


When I finally met him in the lobby, he asked to borrow my cell to call his superior. Took over 20 minutes for him to fix the initial problem and when my turn came, I mentioned about the rate and gave him my choice privilege # ( he gave me a blank look) This guy wasn't trained well enough to be put on his own shift.

Problems with the room include dripping faucet and the toilet flushes on its own every couple of minutes. We were so tired when we checked in @ 8 pm, we just wanted to sleep.

Next day upon check out, the morning guy name Ali gave me my receipt showing 85.00. After giving him my story, he said that it is not within his power to adjust and he will have to talk to his supervisor Lisa who will not be available til next week.( found out later in the morning that it was a new night auditor when I checked in)

Anyway, I would say: not only avoid this hotel but the whole Choice hotel chain.

ML