At checkin, I was informed that the computer was down. The polite desk clerk photo copied my ID and credit card information and stapled it together with my printed confirmation. This was the procedure when I stayed at another property just a month before and the computer was down, and there were no problems. However, the next morning when we tried to check out, the AM desk clerk couldn't find any of the paper work. She threw papers all over, and kept making excuses. I gave her the benefit of a doubt by returning to my room, to wait for her call thus giving her time to locate my paperwork in privacy. She never called us. When I finally went back down to the desk, she was outside, talking on her cell phone, laughing, and joking with the person on the other end. When I asked her if she had found our paper work, she looked at me as though I was from outer space. She went back inside to the desk, started throwing papers around, and making excuses. Finally, she was able to print a receipt, and wrote FREE ROOM on it. After I returned home, I began monitoring my credit card, and discovered that I had been charged double. When I contacted the manager on the phone ...she started makiing excuses. I finally had to ask Choice Hotels Customer Service to intervene. For quick and easy travel, overnight stays on the road, I have found most Choice Hotels to be inexpensive and adequate, but cannot recommend this one.
- Days Inn Rancho Cordova
- Quality Inn Rancho Cordova
