I have stayed at this property in the past but recently I had to change, at the last minute, my plans to stay here again in November 2011. While the property is a pleasant one this review is more for the purposes of rating the management at this property. My recent reservation cancellation could have turned into a bad experience for which I would never have returned or recommended a Shilo property again. But......THANK YOU to General Manger "JJ" at this property who supported me and handled my situation first class. I highly recommend this property not only for its rooms and amenities but most of all for the support shown to their guests. Again, thank you JJ!! I will return!!!
- Shilo Hotel Pomona
