The bedroom was awesome, the room service great, the food superb. The price of the room was taken from my bank card twice plus alot of hidden fees taken as well before we even left the hotel. This was a major problem. We were in town for the Vintage Productions Military Show. We flew all the way from the east coast. Also it was our anniversary. There was some redtape with the suitcase carts; we had to leave a drivers liscense with them to use it......very weird and ridiculous. The fact that any hotel whether a high end one or low end would take it upon themselves to hold up moneys in a bank account is uncalled for!!!!! So anyone planning to come to the Sheraton better have a golden egg in their account first! If not it will be three days before it drops off their account (almost $500 by the way we couldn't access because of them!). Someone should really address this problem. This was a case of the "customer is never right" eh? And by the way, we stayed at Super 8 in Long Beach for 3 days/nights right before this and we got friendlier service and they didn't debit our account any moneys until checkout!!!!
- Sheraton Hotel Pomona
- Sheraton Pomona
- Pomona Sheraton
