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Sheraton Suites Fairplex – reviews, photos

3.5 of 5
601 W McKinley Ave, Pomona, CA 91768
Hotel amenities
Sheraton Suites Fairplex
Sheraton Suites Fairplex
Sheraton Suites Fairplex
Sheraton Suites Fairplex
Sheraton Suites Fairplex
Sheraton Suites Fairplex
Ranked #1 of 10 hotels in Pomona
4.0 of 5 stars 106 Reviews
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106 reviews from our community

What travellers say about this hotel
  • Hotel restaurant(3)
  • Room service(3)
  • FREE parking(3)
Traveller rating
    39
    42
    13
    7
    5
Only show reviews for Family (18) | Couples (16) | Business (34)
Date Rating
Hershey, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Have your golden egg ready first........................”
3 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

The bedroom was awesome, the room service great, the food superb. The price of the room was taken from my bank card twice plus alot of hidden fees taken as well before we even left the hotel. This was a major problem. We were in town for the Vintage Productions Military Show. We flew all the way from the east coast. Also it was our anniversary. There was some redtape with the suitcase carts; we had to leave a drivers liscense with them to use it......very weird and ridiculous. The fact that any hotel whether a high end one or low end would take it upon themselves to hold up moneys in a bank account is uncalled for!!!!! So anyone planning to come to the Sheraton better have a golden egg in their account first! If not it will be three days before it drops off their account (almost $500 by the way we couldn't access because of them!). Someone should really address this problem. This was a case of the "customer is never right" eh? And by the way, we stayed at Super 8 in Long Beach for 3 days/nights right before this and we got friendlier service and they didn't debit our account any moneys until checkout!!!!

Room Tip: ask at the desk if they are holding any moneys on your credit card. If not and they do it, you will...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Melanie432 about Sheraton Suites Fairplex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthill, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very nice hotel!”
4 of 5 stars Reviewed 7 December 2011

We stayed here December 2010 and again December 2011. The 2 bedroom suites are very nice and almost make it feel like home! The staff is there to take care of you and that they do. The bathroom could use a fan...
We'll definitely stay there again!

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vanessa K about Sheraton Suites Fairplex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john Gilbert, General Manager at Sheraton Suites Fairplex, responded to this review
4 January 2012
Dear Vanessa K,

Thank you very much for taking the time to leave these positive comments in regards to your previous stay with us. At the Sheraton Fairplex, we pride ourselves in providing our guests with warm and welcoming experiences and I am glad that your recent stay with us was to your satisfaction. I hope that you visit us during your next stay to the Pomona area. Thank you again for your feedback and we look forward to seeing you in the future.

Warm Regards,
John Gilbert General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“In need of updating”
3 of 5 stars Reviewed 5 December 2011

If you are a Goth or a lover of dark rooms and corridors this is for you.Decorated in browns, sables and other dull shades.No ceiling lights in room just desk, standard and bedside lights give a really gloomy feel to the rooms.Corridors feel as though they are running on emergency lighting.
Obviously a business hotel and few visitors at this time of year.Restaurant which must have at least 200 seats had one pair of diners in on a Saturday night at 7.30.Their was nothing wrong with the food just felt lonely.Bar closes at 11.00 in week and you wouldnt want to be walking round this area searching for another one.
Room was comfortable if a little tired.The hotel must be comeing up for a refurb and it shows.Staff very pleasant.

Room Tip: Only go if you are on business or like us seeing a concert.
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  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Richard S about Sheraton Suites Fairplex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john Gilbert, General Manager at Sheraton Suites Fairplex, responded to this review
4 January 2012
Greetings Richard S,

I want to thank you for taking time out of your day to review your stay with us. I apologize the lighting was not to your liking. At the Sheraton Fairplex Hotel and Conference Center we want our guests to have a uplifting and comfortable stay, but definitely do not want give a gloomy feeling. I have informed our staff managers regarding this issue and we look forward to improving upon this issue. We hope you will give us a chance to prove we are much more than was shown during your last visit.

Once again, thank you for taking the time to review your stay and we look forward to seeing you in the future.

Warm Regards,

John Gilbert
General Manager
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Washington state
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Older, but nice”
4 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

My husband and I stayed at the Sheraton Fairplex for one week in late October. Our suite was comfortable, large enough and clean. The furniture could have used some slight updating (small tear in couch cushion, very small hole in leather armchair, mattress on my side was a little worn) but was definitely sufficient. Two giant TVs. Staff were very helpful and quick to accomadate. Hotel has many meeting rooms, also outdoor pool and an exercise room. Only ate in the restaurant once, but it was good, if somewhat expensive. It has a breakfast buffet. There are other restaurants within a 10 minute drive. Room had a frig, micro, "bar" sink and coffee maker, very handy. There is a park across the street, altho locals told us it has a somewhat shady reputation after dark. We never saw anything going on. I would recommend this hotel.

Room Tip: I would recommend asking for a room that does not look out over the main entrance, as that is where...
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  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SLHbigfoot about Sheraton Suites Fairplex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john Gilbert, General Manager at Sheraton Suites Fairplex, responded to this review
4 January 2012
Dear SLHbigfoot,

Thank you very much for your positive feedback regarding your recent stay with us. At the Sheraton Fairplex, we strive to provide our guests with warm and comfortable accommodations and I am delighted that you enjoyed your recent stay with us. Also thank you for shining light on the furniture tear. We will have our rooms inspected closely and repair any damages immediately.

Again, thank you for your time and kind words and we look forward to seeing you again in the future.

Warm Regards,
John Gilbert
General Manager
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San Francisco, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“managing expectations”
4 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

I found this hotel to be a very good value, particularly given the location. I don't mean that as a put-down but as a business reality. Hotels that cater to the business traveler run a considerable range. If there's a significant draw, the hotels are nice because they compete. This hotel doesn't really have a significant draw except the county fairgrounds. Yet, it provided very good service; very decent meals; very clean rooms and a friendly and professional staff. I recommend it to the business traveler who finds themselves in that area or to families on vacation.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jvabalos50 about Sheraton Suites Fairplex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john Gilbert, General Manager at Sheraton Suites Fairplex, responded to this review
4 January 2012
Greetings jvabalos50,

We, at the Sheraton Fairplex and Conference Center, greatly appreciate the positive comments that you have left about your stay with us. Thank you very much for taking the time to offer this feedback.

Our staff always aims to provide our guests with the best experience possible and I am pleased that you were welcomed during your stay. While we do draw crowds for events at the fairgrounds, we are also pleased to announce the opening of our conference center located directly behind our location. Here we will be able to cater to large events and business meetings. We encourage you to return and enjoy our new attraction.

Once again, thank you for taking the time to review your stay and we look forward to seeing you in the future.

Warm Regards,
John Gilbert
General Manager
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Additional Information about Sheraton Suites Fairplex

  • Sheraton Hotel Pomona
  • Sheraton Pomona
  • Pomona Sheraton
Address: 601 W McKinley Ave, Pomona, CA 91768
Price range (per night):* INR7,337 - 9,949

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