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BEST WESTERN PLUS Pleasanton Inn – reviews, photos

2.5 of 5
5375 Owens Court, Pleasanton, CA 94566 (Formerly Ramada Inn)
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BEST WESTERN PLUS Pleasanton Inn
BEST WESTERN PLUS Pleasanton Inn
BEST WESTERN PLUS Pleasanton Inn
BEST WESTERN PLUS Pleasanton Inn
BEST WESTERN PLUS Pleasanton Inn
BEST WESTERN PLUS Pleasanton Inn
Ranked #10 of 15 hotels in Pleasanton
3.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    4
    9
    4
    2
    2
Date Rating
Ivins, Utah
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Quiet, Old School and Outstanding Service”
4 of 5 stars Reviewed 30 January 2012

We like the old school, outside door style hotel/motels where you don't have to drag all your stuff down a long interior hallway. We also like Best Westerns, in general. This BW had those outside doors, a *very* nice breakfast area and outstanding staff that went out of their way to help us in various ways. From getting a cab at the time we wanted to ensuring we had a room that met our individual needs.

The rooms were on the small side, but did have the tri-fecta of micro, in room coffee maker and fridge, and INSTANT hot water in the bathroom! We heard zero traffic noise in room 119.

Room Tip: King or two Queens are your choices. AAA rates do apply. Rooms on the cul-de-sac side of the offic...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Eric V about BEST WESTERN PLUS Pleasanton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonoma, California
2 reviews
“Pleasanton-tly Surprised.”
4 of 5 stars Reviewed 19 January 2012

I had an early morning seminar in the area so we came down the night before.
We, essentially, were looking for the best price possible with no real expectations.

The room was clean, the location convenient.

What made this my hotel of choice for any future business trips to the area was the service.
Every single employee we encountered was friendly, helpful, and courteous without sounding like they were spouting from the corporate assigned script.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peripatetic_Bobana about BEST WESTERN PLUS Pleasanton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012
Dear Valued Customer,

My team and I would like to thank you for taking the time out of your busy schedule to provide our hotel with positive feedback. We appreciate your patronage and hope to see you soon.

Thanks
Best Western Plus Pleasanton Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southern Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pet scam - be aware”
1 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

Pay an increased rate when booking online for a "pet friendly" room. Arrive only to find out that there is an additional $35/night fee for a pet. Manager told me that I should have read the fine print online, which would have directed me to call them to find out what there "pet policy" was. Why can't they just post it online at the time of booking? This is a classic bait and switch ripoff. Other reviewers are also correct when they point out that the traffic noise is terrible and that the property is marginally maintained. Also advertised "High Speed Internet" - of course only in the lobby . . .

Room Tip: Try La Quinta
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  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask DRJ2009 about BEST WESTERN PLUS Pleasanton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012
Dear Valued Customer,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
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“Traffic noise all rooms”
2 of 5 stars Reviewed 31 October 2011

decent bed, nice staff but no noise isolation from major freeway that encircles property. Average breakfast. Didn't look at pool or other amenities. Was booked for 2 nights but only stayed one due to loud traffic noise, even with best quality ear plugs was unacceptable for me.

If you are not noise-averse the rest of the features were just fine.

  • Stayed October 2011, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask lovefur about BEST WESTERN PLUS Pleasanton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
1 March 2012
Dear Valued Customer,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for the loud traffic noise. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

Thanks
Best Western Plus Pleasanton Inn
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Laguna Beach, California, United States
1 review
“Awesome service!”
5 of 5 stars Reviewed 21 October 2011

True, this is not the prettiest or newest place in town but they sure make up for it in service. The staff here went out of their way to be kind, friendly and accommodating. Their genuine care and concern was evident not just with me but the other customers I saw them interact with as well. I must also add that the room and the grounds were exceptionally clean! The towels were clean and fresh and the bed was very comfortable. Be careful what you wish for,
the newest and fanciest is not always the best. I appreciate all the great service and would recommend it as a good value.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Racegirlln about BEST WESTERN PLUS Pleasanton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS Pleasanton Inn

  • Best Western Pleasanton
  • Pleasanton Best Western
Address: 5375 Owens Court, Pleasanton, CA 94566 (Formerly Ramada Inn)
Price range (per night):* INR4,335 - 5,891

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BEST WESTERN PLUS Pleasanton Inn
Show the lowest price for this hotel (from our partners)
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