Our stay started well: early check-in so we could catch the shuttle to Bart for football game. Room nice, old, but in decent shape. Staff, at check-in good. BUT, on Bart back to hotel, called and was told that no one there to drive shuttle to pick us up, & taxi to hotel not refundable! After much hassle, we did get a refund, but I was shocked that management didn't handle this better before it became a problem. So beware if you book the sports (football/baseball) package. We also did not get the b'fast the next day. Will go back to Oakland & Inn at Jack London Square next time! So much for paying big bucks.

The room was exceptionally clean and comfortable, and offered coffee, bottled water and very nice bath products. We rested well, enjoyed the nice garden area, and a delicious lunch. Ask for the waiter named Pablo as he is really good at helping with the fine menu choices.

We like this place even though there are no elevators getting to the second floor in the buildlings. Yup, you gotta take the stairs. We like the second floor because we have had trouble before with noisy kids in the room above. Once so bad we had to check out the next day and not stay the next night. AND not much the management can do when you think about it. But the room was very clean, we got a good price as we belong to many clubs that get you good prices on rooms. This hotel is easy to find off the freeway, and once there it is on the road that leads directly to downtown! Also close to many restaurants which is convenient for those who don't know the area. There are microwaves and refrigerators in some of the rooms, just ask for one. The staff was very helpful...

Just ok. Stayed 2 nights for business in November. Slow service at breakfast both mornings. Would have stayed at courtyard next door but they were booked. rooms just average, old and not worth 149 per night IMO.