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Marriott Pleasanton – reviews, photos

3.5 of 5
11950 Dublin Canyon Road, Pleasanton, CA 94588
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Marriott Pleasanton
Ranked #6 of 15 hotels in Pleasanton
3.5 of 5 stars 55 Reviews
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55 reviews from our community

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Traveller rating
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Date Rating
Boston, MA
Top Contributor
56 reviews 56 reviews
Reviews in 19 cities Reviews in 19 cities
73 helpful votes 73 helpful votes
“Nice Hotel”
5 of 5 stars Reviewed 27 January 2012

My stay at this hotel was for five nights on a business trip in January 2012. I had a corner room on the 6th floor, which included access to the concierge lounge. The room was very nice. The concierge lounge was great and offered both hot and cold items for breakfast as well as a good variety of snacks and drinks in the evening. Because I was attending meetings all day I didn't spend much time at the hotel. They have a complimentary shuttle which can be requested by guests to take them short distances, including business and pleasure trips. The bar has a happy hour offering $5 glass of wine and a selection of low-cost appetizers, which I enjoyed one evening. They also have computers available for guest use if you did not bring your own. The hotel is located directly off of a major roadway and it is within walking distance of a large mall. The service at the hotel was very good also -- I wouldn't hesitate to stay there again.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Pleasanton, General Manager at Marriott Pleasanton, responded to this review
31 January 2012
It is always nice to enjoy comfort and convenience when away from home for business! The Pleasanton Marriott wants all of our guests, whether staying for business or pleasure, to enjoy the wide array of amenities and services available. We are glad you were able to take advantage of all the concierge lounge has to offer as well as our complimentary shuttle. Thank you so much for the fantastic review! We look forward to welcoming you back again.
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Austin, TX
1 review
“Pleasanton Marriott - Top Notch for the Leisure and Business Traveler”
5 of 5 stars Reviewed 22 December 2011

I was stunned to read some of the recent reviews of this hotel. I have stayed there on one occasion and found my stay to be a most comfortable experience. My husband travels from Texas to California on a weekly basis for business and this is his hotel of choice. From the moment he arrives, he is always greeted with a warm reception. He receives transport to his office in Dublin from the hotel daily. Additionally, he eats every night in the restaurant bar and appreciates that when he is walking in from a long day at the office the bartender pours him his usual glass of red wine and asks if he'll be eating his usual Cobb Salad or would he like to order something different. He sits in the restaurant nightly and continues to work on his computer for another couple of hours. I have found my own stay there to be very comfortable and will be travelling back there in January with our college age children. I would highly recommend this hotel for pleasure as well as for business.

Room Tip: The 6th floor is very nice and facing the hill is quiet.
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  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marriott Pleasanton, General Manager at Marriott Pleasanton, responded to this review
4 January 2012
We are always thrilled to hear that our guests return again and again and you and your husband are certainly no exception. Whether traveling for business or pleasure, it is important that our guests feel comfortable enjoy their experience. We offer complimentary shuttle service within a 5-mile radius including destinations such as the BART train station and numerous office buildings. It is certainly nice to receive individualized treatment and it is fantastic to know that your husband has felt so accommodated in our Market Café & Bar. Thank you for your review of the Marriott Pleasanton and we look forward to your visit in January.
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From WA in UT
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Four days - very comfortable”
4 of 5 stars Reviewed 1 December 2011

And quiet...No noise from other rooms. Nice check-in. No complaints.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marriott Pleasanton, General Manager at Marriott Pleasanton, responded to this review
26 December 2011
We are so glad that we could comfortably accommodate you during your visit! Thank you for your review and we hope to welcome you back to the Marriott Pleasanton.
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Las Vegas, Nevada
Top Contributor
54 reviews 54 reviews
Reviews in 31 cities Reviews in 31 cities
521 helpful votes 521 helpful votes
“A first class dump!”
1 of 5 stars Reviewed 7 November 2011

Noise, paper thin walls and flashing lights are all you need to know about this dump. Laying in bed you can hear the adjoining rooms using the toilets (and not just the flushing), taking showers, coughing, sneezing, talking and what have you. Startling because it sounds like they are in the same room! Also, if your room faces the freeway, you can hear the freeway traffic. Finally, the rooms are equipped with smoke detectors that have a green strobe light that flashes every twenty seconds or so – the flashing is very intrusive. Marriott ought to be ashamed of this property. Yes, a real dump.

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Geoffrey Mason, General Manager at Marriott Pleasanton, responded to this review
19 November 2011
It is extremely unfortunate that your experience was not as you had come to expect of us. We encourage our guests to share any issues during their stay, so that they may be addressed immediately. It is always our goal to ensure a pleasant and comfortable stay and we regret not having that opportunity during your visit. We appreciate all feedback from our guests and thank you for sharing your experience.
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Atlanta, Georgia
Top Contributor
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Reviews in 43 cities Reviews in 43 cities
21 helpful votes 21 helpful votes
“A business class Marriott”
4 of 5 stars Reviewed 15 September 2011

As a Marriott elite, I was upgraded to a Concierge room (there are two floors of them). The Concierge lounge was pretty good with hot items (eggs, bacon) as well as the standard continental fare for breakfast and at least one hot item in the evening hors dourves selection.

The room was a standard Marriott (which is a decent standard). The bed was comfortable, but creaked a bit. There was a small fridge hidden in the TV cabinet (I didn't find it until the last day!). The TV itself was a flat screen but only has a modest selection of channels and none of the channels were hi-def (thumbs down). The "premium" (their words, not mine) wireless internet was OK at 5AM but slowed to a crawl mid-morning and evenings. This could be a deal breaker for business travelers.

This hotel is following the recent Marriott policy of being chintzy with newspapers. There are supposed to be papers available at the front desk, but on one morning, they had exhausted their supply by 6AM(!). This is in sharp contrast to any Hilton brand where a paper will always be delivered to your door.

I tried the restaurant for a light evening meal and found it perfectly OK. The staff was uniformly friendly.

I would recommend the hotel if you get it at a good price. Bring your AirCard, though!

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Geoffrey Mason, General Manager at Marriott Pleasanton, responded to this review
27 September 2011
Whether traveling for business or pleasure, we try to provide all our guests with a good experience. The food on the Concierge floors are a highlight for many of our guests, we are glad you enjoyed it. Although we do apologize for the shortage of newspapers, we thank you for bringing it to our attention so we may ensure that does not happen for future guests. Your review is appreciated and we hope you will visit us at the Marriott Pleasanton again.
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Additional Information about Marriott Pleasanton

  • Pleasanton Marriott
Address: 11950 Dublin Canyon Road, Pleasanton, CA 94588
Price range (per night):* INR6,725 - 16,730

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