Casa Palmero was truly one of the best hotels we have ever stayed in! Our entire Pebble Beach experience was flawless. The staff went above and beyond to make sure we had everything that we needed at all times. We were in a Spa Room, that had an outdoor jaccuzzi and a fireplace. We called ahead and had the fireplace lit each night, so it would be burning upon our return from dinner. Since gratuity is included in your "resort fee", I found the service to be even better. The staff was not just looking for the next tip, but was truly available to help.

There are complimentary drinks & apps each night from 5-7p - shrimp ceviche, beef tenderloin skewers, and top shelf liquor and wine. Every nook & cranny of the property was lavishly decorated and planted - the flowers were amamzing.

The staff helped my husband get to his daily tee times. Casa also has a private entrance to the spa - you can just wear the robe from your room and walk over - priceless!

A short walk takes you to the Lodge at Pebble Beach with restaurant opportunities. Spanish Bay is a short drive down the 17-mile drive. The hotel offers a 2-hour test drive of a Lexus, and it was the best way to enjoy the 17-mile drive - in a convertible! (make sure you set it up early in your stay, beacuse the time slots fill up) Another "must" is the bagpiper at Spanish Bay. He plays every night at dusk, and watching him emerge from the green & mist, is truly a magical sight!

Granted, you will pay extra for the seclusion, service, & privacy of Casa Palmero, but it is WELL worth the cost!

We can't wait to plan a return trip!

DH and I traveled down through California to treat ourselves for making it through a particularly stressful time, this was our first stop. It was outstanding in every way.

Our trip was somewhat last minute and poorly organized due to stress and lack of time (we just wanted to get out of town and fast) and everywhere we fell down, the staff was there to pick us up. I forgot both my battery and a power cord for my laptop -- the staff found one for me (and offered to drive to an electronics store to buy me one if necessary). We were terrible about arranging transportation ahead of time and they, not once but twice, chauffered us around (once into Carmel and at the end our trip back to the airport rather than having us take the shuttle).

Our room was lovely. DH loved the outdoor jacuzzi. I loved the quiet. Breakfast every morning was more than wonderful as we ate fresh fruit and breads, drank coffee/tea in our robes and decided what we'd do for the day.

Neither of us play golf and we didn't feel left out in the slightest. We went to the gym (working out with a spectacular view on the beach) and we went to the spa. No tennis this trip but definitely next trip.

A day trip to Carmel was fabulous.

We went to 3 of the restaurants for dinner and found both XIX and Stillwater's to be wonderful (we also went to Roy's which I find only so-so but it was convenient. We've been to the one in Palm Springs and I simply am not impressed by it.)

We're definitely going back and for a longer stay (we only stayed 3 nights before heading to our next destination).

My husband and I are avid travelers, stay in hotels across the globe, and have reasonable accommodation expectations. Casa Palmero was one of the worst properties I have ever set eyes on. The service was atrocious, and the staff (when they were actually present) was arrogant, rude, and unaccommodating. Our room looked like a cheap Tex-Mex restaurant in a strip mall. The hideous bedding was the perfect "cover the stains" brownish pattern, the bathroom was architecturally incorrect, and the overall layout was awkward and uncomfortable. We ordered room service that was late, soggy, and delivered by three confused and scrambling employees. The only activity for a non-golfer (in June) was the spa which was overpriced and overcrowded. Given the location, this resort has incredible potential, but either needs a management change or an entire revamping. The layout of the Pebble Beach complex is similar to that of a minimum security prison only with tacky shops and restaurants. The difference from the aforementioned is the ability to jump into one's car and speed away into the sunset.

The private patio with Jacuzzi was an incredible treat. Immaculate, well-appointed room and ultra-attentive staff. Chauffeur service available and they even let you "test drive" a Lexus convertible for two hours. It's very expensive, but then most items are "complimentary," including drinks in evening, continental breakfast, mini-bar items. After a trip to the spa I was the most relaxed I have ever been. (I would definitely confirm room type, though. Our private outdoor Jacuzzi made all the difference. Some rooms are much more basic.)