I have to be honest--we so love Casa Palmero that we have made it an annual trip! I have watched the hotel age gracefully since it opened to a beautiful tranquil spot. The staff turnover is low which is great because the people working there are true professionals.
A woman named Cheryl will call you prior to arrival to help with any special arrangement or appointments. Need a dinner reservation? Flowers in the room? Spa decisions? Cheryl is the one to ask. Michael or Matt will greet you at check-in and take care of everything for you. You can order breakfast through them to be brought at a specified time, arrange to "borrow" a Lexus for a few hours, have them get your golf bag from course to course, retrieve forgotten sunglasses at the Lodge, etc. No request is off-putting to them! And Jenny handles the turndown service with such finesse. You think I am kidding but she remembers all the particular likes/don't likes...as in I don't like the shutters closed in the room but I do like a window cracked open. Phenomemal!
We usually stay in an Estate Studio as they are slightly larger than the smaller rooms but they DO NOT have a jacuzzi . They do have an over-sized dining area and beautiful window seat that more than compensates.The amount of light coming into these second floor rooms also appeals to me more than the first floor rooms which I find a little dark.
The bathroom is sublime with radiant heat floors, limestone tiles and a great big soaking tub complete with lighted candles on scones. Wow, that sentence alone makes me sorry I had to check out last week.
Room service has improved over the last 5 years and is now part of the treat. Stillwater is wonderful and the Tap Room (at the Lodge) is OK. The only reason to go to Sticks at Spanish Bay is to see the Bagpiper -- and once is enough. It is almost like a sports bar.
The spa is right next door. The Pebble Massage and the flotations wraps are terrific. The beauty salon is OK for mani/pedicures but nothing special. As a guest at Casa Palmero you are able to use all the facilities gratis...things like to steam room, indoor jacuzzi, aromotherapy room, etc. Take advantage of this perk!
Overall, a five star experience at a great resort!
- Casa Palmero Pebble Beach
