Dave, the Manager was very accommodating; he went out of his way to make our stay (husband & our 4-legged son) a pleasant one.
On arrival, we asked to change our room location to be closer to our parking and at the same time ensuring that the room provided 2 queen beds. Dave immediately gave us four options which allowed us to make the best selection. When I requested that he accompanied us to see the room, I was 'pleasantly' surprised that he did. He returned to his office and then I called him that the refrigerator and the microwave were not working. Dave came 'again' to the rescue; he ensured us that everything was fully operational after inspecting all the cords and plugs. At approx. 2am, we needed an extra blanket, I called Dave and sure enough he showed up with a blanket even though housekeeping was closed.
This kind of service is exceptional and I give kudos to Dave for putting up with my numerous requests. The price is inexpensive when compared to what is provided free; free parking, free wi-fi service, free local calls, a refrigerator, microwave, coffee maker, and a free deluxe breakfast which is available at 5:30am. I enjoyed the early breakfast; good coffee with waffles and bagels but there's a selection for everyone.
I selected this place because its pet-friendly and a close proximity to where my husband was attending business. I am pleased that we stayed here and sincerely recommend it to anyone who's looking for a good return for their money, and most importantly, for the quality of service that was provided by Dave, the Manager.
- Vagabond Hotel Executive Pasadena
