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Quality Inn Stanford / Palo Alto – reviews, photos

2.0 of 5
3901 El Camino Real, Palo Alto, CA 94306 (Formerly Howard Johnson Express Inn - Palo Alto)
Hotel amenities
Quality Inn Stanford / Palo Alto
Quality Inn Stanford / Palo Alto
Quality Inn Stanford / Palo Alto
Quality Inn Stanford / Palo Alto
Quality Inn Stanford / Palo Alto
Quality Inn Stanford / Palo Alto
Ranked #20 of 23 hotels in Palo Alto
3.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    3
    12
    4
    6
    3
Date Rating
Geneva, Switzerland
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
“poor customer service”
3 of 5 stars Reviewed 12 January 2012

This hotel came at an attractive price during the Christmas break when the business travelers were away. I had two problems which flagged to me that the owner doesn't seem interested in or acquainted with good ways to keep customers satisfied. I'd used the wireless internet with no problem. Then the motel changed the password, and suddenly I couldn't connect any more, even trying the password they provided to me. When I asked them for assistance, they told me that I should be the one contacting the service provider for technical support, even though the staff had been the ones who'd made a change. When I asked them to call tech assistance, they said that they would not. In addition, when I asked if I could leave a suitcase for two days, they told me that, once I was checked out, they could no longer help me. I know there are other places in Palo Alto where they would treat you better.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Robert A about Quality Inn Stanford / Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poncha Springs, CO
Senior Contributor
33 reviews 33 reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“"Quality" has slipped”
2 of 5 stars Reviewed 23 November 2011

I had reviewed this Quality Inn on Trip Advisor a year or so ago and rated it fairly high. At the time, I was impressed with the overall condition and service of the hotel. Unfortunately, since then both have slipped. My room felt grungy, with worn furniture, bed spread, etc. It had an unpleasant odor and during the night the heater rattled like a china closet in an earthquake. The bed, however, was comfortable and I was able to get a good night's slip despite the noisy heater. I didn't partake of the breakfast buffet on this trip, so have no comment on that.

Room Tip: I'd recommend a second-level room due to parking lot noise early in the morning.
See more room tips
  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“good, economical hotel”
4 of 5 stars Reviewed 1 November 2011

I had a large, quiet room with good beds, TV, Wi -FI, etc. Room was clean with no smells, breakfast typical of chain motels, and it is close driving distance to the university. I would not hesitate to stay here again.

  • Stayed October 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SurfOrlando about Quality Inn Stanford / Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
“MAYBE”
2 of 5 stars Reviewed 22 September 2011

Adequate for most short stays. The shower was a major problem, seemed like with the underwhelming volume of water enough time was required with the shower running to equal a normal short shower with a normal water pressure . . .
The breakfast was adequate too if one appeared before parts were used up; there was no replenishing of any item that ran out.
Beds comfortable, staff very polite and accomodating. As usual, no cleaning what wasn't readily visible (used condoms behind the bedside stand).

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ptj98345 about Quality Inn Stanford / Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern CA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Only a last resort”
2 of 5 stars Reviewed 25 August 2011

We stayed at this Inn while we were visiting family in Palo Alto. The rooms were ok, but ours had a terrible smell and we ended up requesting to be moved. The breakfast was average and the blueberry waffles were terrible. Overall, I would only stay here as a last resort. We are trying another hotel for our next trip even though it is not as close as we would like.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask IceMonkey77 about Quality Inn Stanford / Palo Alto
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Additional Information about Quality Inn Stanford / Palo Alto

  • Quality Inn Palo Alto
  • Palo Alto Quality Inn
Address: 3901 El Camino Real, Palo Alto, CA 94306 (Formerly Howard Johnson Express Inn - Palo Alto)
Price range (per night):* INR5,629 - 7,412

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