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Super 8 Palo Alto – reviews, photos

2.0 of 5
3200 El Camino Real, Palo Alto, CA 94306-2209
Hotel amenities
Super 8 Palo Alto
Ranked #21 of 23 hotels in Palo Alto
3.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    6
    13
    3
    3
    4
Date Rating
Portsmouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Dismal and depressing”
2 of 5 stars Reviewed 29 January 2011
1
person found this review helpful

Grim. Very grim. Though clean, the room was a dismal place: dafrk and depressing with not a single feature to cheer things up. There were no bedside lamps and the wasb basin was housed in an alcove separate from the lavatory. (Why is this thought a good arrangement?)
I've stayed in other places in California that were twice as good at half the price. The hotel looks like a barracks from the outside and it isn't much better indoors.

  • Stayed January 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask chandos7 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Super8PA, Manager at Super 8 Palo Alto, responded to this review
31 January 2011
Dear guest,

I am sorry that your stay was anything less than satisfying.

We recently underwent an extensive renovation project to upgrade all of the lighting in the guest rooms. As part of the renovation, we installed recess-lighting to increase the overall lighting in all guestrooms. The lighting was also installed right above the end tables near the beds to substitute for table lamps.

However, given your review, we may need to re-evaluate whether the lamps should be removed from the guest rooms. Further, we are undergoing room renovations in the near future to update the look and feel of the guest rooms.

We sincerely hope to make a different impression on your next visit.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Grove, California
1 review
1 helpful vote 1 helpful vote
“Won't be back to this owner's private party house!”
2 of 5 stars Reviewed 16 July 2010
1
person found this review helpful

I stayed there twice before and had one annoying noise problem, which I sucked up. The location near medical office and the large clean standard room and amenities at $88per night. incl tax was ok. My purpose was travel for medical tests and restful sleep. Being in walking distance to good fish restaurant, the Fish Market was a plus. I planned to stay two nights but when i came back to the room at 3:30pm the 2d day I found the parking lot ready for a large party. They could have warned me when I checked in but did not. The manager proudly told me he was using the space for his own wedding. I told him I needed peace and quiet and asked him to permit me to leave without paying the late stay fee and he agreed. I asked for time to rest, and he gave me 15 minutes to pack and go. Like work was a rude interruption to his social plans. Want professional treatment? Go elsewhere.

  • Stayed July 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask BarbPG_10 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Super8PA, Owner at Super 8 Palo Alto, responded to this review
31 August 2010
Dear Valued Guest,

First and foremost, I would like to apologize for your experience during your stay. I incorrectly believed that I clearly communicated to our front desk staff to let all arriving guests know during that week that there would be a large wedding group staying at the hotel so that guests were aware of the wedding group.

I sincerely apologize this was not communicated to you upon your check-in and take complete responsibility. I can assure you that this situation will not occur in the future as we will take more proactive steps when hosting larger groups.

We ask and hope that you give us another opportunity to demonstrate our commitment to friendly hospitality in the future!

- Owner
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2 helpful votes 2 helpful votes
“Nice place to stay, inexpensive and comfortable.”
4 of 5 stars Reviewed 18 December 2009

The motel hosts were friendly and helpful.
The breakfast is very light (coffee, cereals, bananas and some party), so be prepared to supplement it by something more substantial.
The rooms were very clean and in decent condition (furniture, bathroom). Bath amenities were somewhat scarce, make sure to bring shampoo and the rest.
Wi-Fi worked reasonably well and is free of charge. The motel is located on El Camino Road and is thus very accessible, on the other hand, there was some noise from the passing vehicles, but nothing substantial.
It's an good place to stay if you need to travel over the Valley and don't want to mess with vacation rentals.

  • Stayed November 2009, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Iggass about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
1 helpful vote 1 helpful vote
“Never let anyone stay in here!!!”
1 of 5 stars Reviewed 18 November 2009
1
person found this review helpful

My colleague stayed here in the beginning of November. A guy at the front desk was so careless and lazy.
First, he gave my colleague a key of the wrong room, where somebody else already stayed. He said he was supposed to give another room, but pressed wrong keys.
O.K. Anybody makes mistakes. However, for security reason, I don't think it's O.K. to give a wrong key at the hotel. Who's going to take a responsibility, when something happens?
The next problem is, this guy charged the room cost to my credit card, which I gave just for reservation purposes. We called them many times, but they never agreed to fixed it.
The overall experience is too terrible, and I won't let anybody stay in any Super 8 any more.

  • Stayed November 2009, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask One-Traveler5 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“In general- ok. but a few annoying mishaps”
3 of 5 stars Reviewed 8 October 2009

I stayed there for 5 days while I was looking for an apartment to rent in the area. It was ok for that purpose- conveniently located (but all the hotels in Palo Alto are conviniently located...), and clean. The breakfast was ok for an American motel breakfast. The rooms are large. The head of the family who runs it doesn't seem to like people very much, makes you wonder why he got in this trade in the first place. But his son is really friendly and helpful.
A few annoying misshaps though that were unaccountable for-
The first night we had no hot water and needed to wait 30 minutes for it.
The first morning I noticed the toaster was unconnected, and it took him 20 minutes to fix it...
The ads promise HBO- I didn't find it. When i asked the manager, he wasn't to keen to help.
The free internet worked fine.
a good advice for you- Try hotels in Redwood city- Since the city is less "pocsh" than Palo Alto, they are cheaper!!! And it is really really close.

  • Stayed September 2009, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask tamar07 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Super 8 Palo Alto

  • Super Eight Palo Alto
  • Palo Alto Super 8
  • Palo Alto Super Eight
Address: 3200 El Camino Real, Palo Alto, CA 94306-2209
Price range (per night):* INR5,907 - 7,412

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