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Holiday Inn Palmdale – reviews, photos

3.0 of 5
38630 Fifth Street West, Palmdale, CA 93551
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Holiday Inn Palmdale
Holiday Inn Palmdale
Holiday Inn Palmdale
Holiday Inn Palmdale
Holiday Inn Palmdale
Holiday Inn Palmdale
Ranked #3 of 14 hotels in Palmdale
4.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    18
    9
    6
    1
    2
Date Rating
virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“My 45th High School Reunion”
5 of 5 stars Reviewed 16 October 2011
2
people found this review helpful

The review I am about to give I must preface with, All of the staff were very friendly, funny but most of all very Professional. This is by far the best Holiday Inn I have stayed at in years. I will be staying here again when I come back to Palmdale again.
And now for the rest of the story
I stayed at this Holiday Inn for three days. We were celebrating our 45th Palmdale High school reunion. From the time I walked in the door and checked in I was treated like a long lost friend. Everyone was very friendly. Brittney, Jenna and Michelle were at the reservation desk when I checked in. I walked up to the desk and said may I help you. They just looked at me and then started laughing. After I checked in the manager Tony came out and also welcomed me, ( Just as a side note I watch him throughout the day come out and personally greet people as they checked in) While I was sitting in the lounge Samantha and Rose were very funny which made the evening very relaxing. Samantha asked if there was anything special I would like at the reunion. I mentioned a beverage and it was there. Now I call that service and it came with a smile. The food at the little Bistro was great. Jenna our waitress suggested the Filet Mignon special. Boy was she right on. That was one of the best steaks I have had in a long time. Kimberly in sales came to the lounge and asked if everything was going well before the reunion. The rooms were very nice and clean thanks to Natalia in housekeeping. Mark, Ariane and Thomas were at the reservation desk in the evening and at night. Very pleasant and also had a sense of humor.

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candice Loy, Manager at Holiday Inn Palmdale, responded to this review
23 May 2012
We are so happy to hear that you had such a wonderful experience! We take pride in knowing we could make such a memorable event for you even more enjoyable! Hope to see you again during any future stays in the Palmdale area.

-Staff of Holiday Inn Palmdale
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Santa Ana, California
1 review
1 helpful vote 1 helpful vote
“great hotel in the middle of the antelope valley”
4 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

I started staying in the Antelope Valley for work 2 months ago. I decided to stay at the Holiday Inn, and have been very happy with that decision.

The staff are very friendly, and willing to help with any problem you might have.

The resturant is award winning, and has well-priced items on the menu. They are only open for breakfast and dinner. The breakfast is a buffett, but also has the option of ordering from a menu.

The rooms are clean. And the smoking floors are seporate from the smoking rooms, which is awesome!

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Candice Loy, Manager at Holiday Inn Palmdale, responded to this review
23 May 2012
We are happy to hear that you've made us your hotel of choice while working in the Antelope Valley! It's good to know that you are enjoying our accomodations, and we've taken further steps in our smoking policy and are actually a 100% non-smoking hotel. We hope that you will continue to choose our hotel and we thank you for taking the time to review your visit with us!

-Staff of Holiday Inn Palmdale
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San Diego, California
1 review
“Great Hotel in the Antelope Valley”
5 of 5 stars Reviewed 19 September 2011

Stayed here for business. Extremely clean and comfortable. The whole staff is super nice and helpful. The bar is great, but when we wanted to go to the Yard House a few miles away, the hotel shuttle took us there and back without any problems. The internet is fast, the channels decent, and, again, it is clean. Everything in the room is well maintained (fridge, microwave, lamps, sofa, desk) and the bathroom shows no signs of wear and tear. No doubt I will stay here again.

Room Tip: I would chose a room not facing the pool because the sun heats up the room all day and is super hot
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Candice Loy, Manager at Holiday Inn Palmdale, responded to this review
23 May 2012
Thank you for your review! We are pleased to have you as our guest and love that you've enjoyed our hotel! Hope to see you on all your future visits.

-Staff of Holiday Inn Palmdale
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California
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
“Holiday Inns are the way to go!”
5 of 5 stars Reviewed 11 September 2011

This hotel was very clean and comfortable. The room had two very comfortable beds with four pillows each and soft linens. The pillows are not full size pillows, but they were more than fine. The room had a microwave, refridgerator, large desk and a flat screen tv. The batroom is vey small, but since I was only showering ing there not living in there it was fine. Internet was free and easy to access. I did see that it had a pool, but I did not use it. It also has easy access to highway 14 and only a few minutes from the Palmdale mall and many restaurants. I would stay here again and would recommend this hotel to everyone. I only paid $89 for this room. I used the hotels site to book it because the charged the least amount of tax.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Candice Loy, Manager at Holiday Inn Palmdale, responded to this review
23 May 2012
Thank you for taking the time to review your stay with us. We are glad you enjoyed the hotel! For your next visit I'd invite you to take advantage of our pillow menu to better suit your preferences. We all hope to see you during your next stay in the area.

-Staff of Holiday Inn Palmdale
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Vancouver, Washington
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Very disappointing experience”
3 of 5 stars Reviewed 28 July 2011

Have stayed at this HI in the past and was not unhappy with it. However, the last time was in 2007 and I found that the 2011 experience was quite different.
The front desk staff was adequate, but not experienced in handling issues with customer service (another woman in line waiting to check-in had a problem which she made quite audible to everyone nearby).
The room, 2 queen beds, felt dark and old, and, despite the fact that the HI is a non-smoking facility, I got a whiff of stale cigarettes (which I didn't quite identify until later on when I found a book of matches on the floor behind a window drape, that had one bent over burned match in it). I guess everything was clean enough, but the toilet had a paper sign taped to the toilet tank that advised users to "Hold down handle for a complete flush". I should also mention that the toilet seat seemed to be the cheap plastic kind, and it moved left to right easily - something to keep in mind if visiting the potty in the middle of the dark night.
The fitness room was tiny and, from what I could see, only had 3 pieces of cardio-equipment and nothing else. Exterior pool was small but nice. They make you pay for breakfast, which is ok, I guess, but their rates aren't any better than the neighboring
properties which offer that for free.
Truthfully, I wouldn't opt to stay at the Palmdale Holiday Inn next time. I'm sorry, but ewww..

  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Palmdale

  • Palmdale Holiday Inn
Address: 38630 Fifth Street West, Palmdale, CA 93551
Price range (per night):* INR5,517 - 7,858

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