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Shilo Inn Palm Springs – reviews, photos

2.5 of 5
1875 North Palm Canyon Drive, Palm Springs, CA 92262
Hotel amenities
Shilo Inn Palm Springs
Ranked #34 of 69 hotels in Palm Springs
4.0 of 5 stars 189 Reviews
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189 reviews from our community

What travellers say about this hotel
  • Steam room(4)
  • Hot tub(3)
  • Free breakfast(3)
  • Very clean(3)
Traveller rating
    65
    75
    21
    15
    13
Only show reviews for Family (36) | Couples (60) | Business (18)
Date Rating
San Diego, California
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“good hotel & excellent customer service”
4 of 5 stars Reviewed 10 February 2012

we stayed at the Shilo Inn on Palm Canyon for 3 nights, upon arrival the room was missing towels, glasses, one living room chair and chairs on the patio. When I called down to front desk they sent someone immediately, everyone working here was very helpful & friendly. The accomodations were clean and comfortable, floors are tile, i am assuming because this hotel is pet friendly but absolutely no smoking in rooms!! The one negative is the noise from walking upstairs, the greatest thing is they offer a shuttle to downtown PS, which is great at night, no finding a parking spot & you don't have to worry about drinking at dinner and then driving!
They have 2 pools, one for adults only (a great feature) and one for families.
Would definitely recommend and stay there again.

Room Tip: lower rooms have a walkout patio but may be a little noisy if someone is in room above you.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by JudyinSD for Palm Springs
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Top Contributor
53 reviews 53 reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
“Overall a nice place”
4 of 5 stars Reviewed 7 February 2012

It costs a little more than the other motel type places in downtown Palm Springs, but the rooms are definitely bigger than average and I especially like the tile floor - much nicer than carpet since it is easier to keep clean. The beds were comfortable and the swimming pools, one for families and one for adults only are fairly large. They have an adequate work out room and an OK breakfast. The bath towels are really soft but the toilet paper is not soft at all. The room included a fridge and a microwave and a flat screen TV. Parking is plentiful and free. We tried two of the nearby restaurants we could walk to and they were both good. Rick's Desert Grill was excellent, especially liked the chicken tamale. Billie Reed's right across the street is a fun, family place with good food. We drove 10 minutes to a wonderful hike in Tahquitz Canyon trail (1.5 hours), and the convention center was a 7 min. drive. Also, the heat and air conditioning in the room worked great.

Room Tip: I prefer the lower level because of the floor. Rooms on the 2nd floor are carpeted. Also lower rooms...
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by nadler for Palm Springs
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Palm Springs, responded to this review
10 February 2012
Dear Nadler

We greatly appreciated reading your comments regarding your visit to Shilo Inns Suites Palm Springs. We are so pleased to see that you enjoyed our guest rooms and fantastic hotel amenities. ‘Affordable Excellence’ is what we strive to provide to each and every guest. We were delighted to see that you found your room clean and spacious with a comfortable bed that included the mini fridge and microwave. The local restaurants are some favorites in the area and there are plenty of fun activities in the city which we are happy you could take advantage of. We look forward to being your host hotel anytime you are in the area.

Sincerely,
Justin Haight - Regional General Manager
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Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
“Filthy carpet”
1 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

The room was not clean - the carpet was filthy. The fridge in the room looked like it had never been cleaned. After maid service, there were dirty glasses left on the counter. The mirror hadn't been cleaned in the 3 nights we stayed there. There was never enough toilet paper or clean towels. The bathtub plug did not work but was fixed upon calling the front desk.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lester4924 about Shilo Inn Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Palm Springs, responded to this review
9 February 2012
Dear Lester 4924,

We would like to thank you for taking the time to express your concerns about your most recent stay at Shilo Inns Suites Palm Springs. It is extremely disheartening to read that our guest room was not to your satisfaction. We strive to be the best in Friendliness and Cleanliness and we appreciate you taking the time to let us know where we can improve. We would like to assure you that your review has been taken seriously and all areas have been personally addressed by management. We would love to have you stay again during your next trip to Palm Springs to show was a beautiful and clean Hotel we have to offer.

Best Wishes,
Justin Haight Regional Manager
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White Rock, Canada
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Nice hotel...service not the best...but that was fine!”
4 of 5 stars Reviewed 1 February 2012

I was not going to let it wreck my stay....Things I loved ; nice big pool and yay...adult only...and yay I had it to myself most the time!! The pool is private and clean and quiet. Our room was big and clean with a comfy king sized bed overlooking the pool. The first room we viewed had a really bad stinky smell but luckily there was another room available. The young guy at the counter, Dameon, was the only nice staff member I met at the hotel during my 3 day visit. None of the staff ever really greet you too nicely and whenever I asked the front desk for anything like pool towels or extra coffee it really felt like I was inconveniencing them!? very odd, I have never had that happen to me before, I did not feel like a very welcome guest. The gym is a good size, the equipment is a little on the sad side though. Also I don't think the cleaning crew goes in there very often. No towels ever and the machines don't look like they are wiped down....but its not disgusting ...just a little neglected.
And although I am complaining about a couple things it really was a nice hotel and a nice stay.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by vonnyline for Palm Springs
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Palm Springs, responded to this review
3 February 2012
Dear Vonnyline,

I was disappointed to hear that you did not experience our staff as friendly and engaging. As I read through the last 25 TripAdvisor guest reviews we have an approval rate of over 92% in guest/customer satisfaction when with comes to staff performance. Your review reminds us to work harder and embracing all that stay at Shilo Inn Suites. We do have towels available for the fitness center available upon request and our cleaning crew cleans the fitness center twice a week.

Thank you for your visit and bringing these comments and experiences to our attention. We are always looking for ways to improve.

Best regards,

Gary Costello
General Manager
Shilo Inn Suites
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Oxnard, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Place to Stay”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I have stayed here several times and the staff is always friendly and happy to accomidate. The rooms are spacious and clean with several great restaruants across the street or a short walk away. This last visit was just as enjoyable as my first. They have a hotel shuttle to take shoppers downtown and two pool areas that are well maintained. Yes it's an older hotel but the place is well maintained and much better than other motels in the area that I use to visit in the past. Quiet and relaxing!

Room Tip: All rooms not next to stairwells are good, just specify if you want an upstairs or downstairs.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Larry M for Palm Springs
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Palm Springs, responded to this review
1 February 2012
Dear Larry M.

First, thank you for taking the time to comment on your recent stay in Palm Springs. We appreciate your comments and your continued patronage. We recognize that Shilo has been a well maintained hotel in the valley for many years and we take pride keeping everything in order and our landscape fresh. We are established and our service standards are consistent and have been for many years. We welcome your continued input and hope to see you real soon. The weather is perfect in the winter and spring and now is the time to re-visit Palm Springs. . .

Cheers from Shilo staff !

Gary Costello
General Manager
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Additional Information about Shilo Inn Palm Springs

  • Palm Springs Shilo Inn
Address: 1875 North Palm Canyon Drive, Palm Springs, CA 92262
Price range (per night):* INR3,901 - 6,130

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