We arrived on a Thursday, to a driveway filled with police cars and an ambulance. What's going on here and will be safe? No comment by the Extended Stay Staff. Sure we worried. The poolside restrooms had no toilet paper, seat covers, or paper towels. It was brought to their attention but no paper goods were replaced in the four day stay. We had to change rooms and some of the issues were cigarette burns on tables and linens, dog treats under the bed, and the refrigerator fell off the first time that it was opened. The final straw was that on two separate days, the housekeeping staff banged on the door and tried to enter the room (7-8AM) and mistakenly thought that we had checked out. To their credit the manager did offer us coupon for a free night!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2011
"Thank you for taking the time to review your recent stay at Extended Stay America Palm Springs - Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
We know that our guests have multiple hotel choices, which is why we work hard to provide our guests with the exceptional service they are due. As the number of housekeeping services depends on the length of a guest's stay, we have created a system for our staff to easily identify which guest room should receive housekeeping service each day. Clearly, our system failed during your stay.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC