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Extended Stay Palm Springs – reviews, photos

2.0 of 5
1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
Hotel amenities
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Ranked #52 of 69 hotels in Palm Springs
3.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    7
    11
    5
    6
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Date Rating
Riverside, California
Senior Contributor
28 reviews 28 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Nothing to Write Home About”
3 of 5 stars Reviewed 17 February 2011
1
person found this review helpful

We were there for one night to ride the Tour de Palm Springs so we weren't looking for anything fancy. I loved having the kitchen so I could eat breakfest before attempting to ride the 100 miles that day but other than kitchen the room had nothing but soap. This hotel had to frills at all. The only thing they supplied was toilet paper, hand soap and dish soap. For what we were doing there it wasn't a big deal but if you are staying the weekend make sure to pack the basic stuff the most hotels supply like shampoo and a hair dryer. There was a small stain on my sheet too but it looked like something that the wash machine couldn't get out. YUCK. The people behind the counter were very nice and the grounds seemed pretty clean.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lovz2sun about Extended Stay Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
“Love this place!!”
5 of 5 stars Reviewed 7 February 2011

This is the second time we have stayed here. My daughter has a cheer competition every year at the convention center and this is very convenient! We love having a kitchen so we always save money by making food in our suite! We will stay here next year. I actually have just booked the ESA in Anaheim, Ca for two dates (one in Feb, and one in April) for a couple more cheer competitions. We love Extended Stays!

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cheermomgayle about Extended Stay Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayzata
1 review
“perfectly convenient”
4 of 5 stars Reviewed 23 January 2011

Being used to tasty French foods, I know that I will not find anything I like in Palm Springs and that is the reason for my stay at Extended Stay. I can cook in my place and eat delicious food while watching the mountains changing colors during the day. Palm Springs becomes the paradise that it should be. The location of the hotel near down town, its helpful staff make it even more enjoyable.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Ask WayzataValois about Extended Stay Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“It's not a value when the room is rundown”
2 of 5 stars Reviewed 11 December 2010
1
person found this review helpful

Extended Stay in Palm Springs (near airport) is not geared for solo business travelers. It's a rundown road trip last resort hotel. The lobby looks inviting and the staff is kind, but the rooms need TLC - especially the beds.
The sprinklers on the 3rd floor had gone off and ruined a few rooms (not hotel's fault, probably a rowdy guest had set off the sprinklers) and the cleanup was noisy. The Extended Stay assistant manager was kind enough to offer a refund from Priceline.com. I had paid for my nights in advance on Priceline.com and usually they don't offer refunds so it was a nice touch that Extended Stay's management allowed this.

  • Stayed December 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wwwstudyofmakeupcom about Extended Stay Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BreaAdvisor, Manager at Extended Stay Palm Springs, responded to this review
26 January 2011
"Thank you for taking the time to review your recent stay at Extended Stay America Palm Springs - Airport. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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1 helpful vote 1 helpful vote
“Don't even think about staying here...”
1 of 5 stars Reviewed 27 October 2010
1
person found this review helpful

We arrived on a Thursday, to a driveway filled with police cars and an ambulance. What's going on here and will be safe? No comment by the Extended Stay Staff. Sure we worried. The poolside restrooms had no toilet paper, seat covers, or paper towels. It was brought to their attention but no paper goods were replaced in the four day stay. We had to change rooms and some of the issues were cigarette burns on tables and linens, dog treats under the bed, and the refrigerator fell off the first time that it was opened. The final straw was that on two separate days, the housekeeping staff banged on the door and tried to enter the room (7-8AM) and mistakenly thought that we had checked out. To their credit the manager did offer us coupon for a free night!

  • Stayed October 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask GloryRoad66 about Extended Stay Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BreaAdvisor, Manager at Extended Stay Palm Springs, responded to this review
26 January 2011
"Thank you for taking the time to review your recent stay at Extended Stay America Palm Springs - Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have multiple hotel choices, which is why we work hard to provide our guests with the exceptional service they are due. As the number of housekeeping services depends on the length of a guest's stay, we have created a system for our staff to easily identify which guest room should receive housekeeping service each day. Clearly, our system failed during your stay.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Extended Stay Palm Springs

  • Palm Springs Extended Stay
Address: 1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
Price range (per night):* INR4,347 - 5,183

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