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Extended Stay Palm Springs – reviews, photos

2.0 of 5
1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
Hotel amenities
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Extended Stay Palm Springs
Ranked #52 of 69 hotels in Palm Springs
3.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    7
    11
    5
    6
    6
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Avoid at all cost”
1 of 5 stars Reviewed 3 February 2012 via mobile
1
person found this review helpful

I am a traveling nurse and I stay at extended stay hotels all the time. This was the worst one I have ever been in. The staff was rude. Housekeeping just skipped us one week. When they did clean, it was really poor quality. You have to pay 1.00 for a roll of toilet paper. The night clerk would frequenlty party right outside the front door with his friends. They were very loud. Our kitchen sink leaked water all over the kitchen floor.
We reported it frequently and it was never fixed. I wad supposed to stay for 3 months and I left after 10 days. Avoid this hotel if you can.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Thomas-Moore, Manager at Extended Stay Palm Springs, responded to this review
8 February 2012
I recently received a copy of your review of the Extended Stay America Palm Springs - Airport. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

Like most extended stay hotels, our hotel provides different levels of housekeeping service based on the length of our guest’s stay, with additional services available for a nominal charge. I regret that we did not properly explain our services to you, and caused your stay to be less than satisfactory. Obviously, our staff training failed during your stay, something that I have brought to the attention of our staff, with the expectation that such an incident will not occur again. I am also concerned that your sink was not functioning properly and that you reported this issue and did not receive the appropriate response. As a company, we have a very effective work-order record keeping and unfortunately it seems as though your reported issue was a disappointing oversight on our end.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, we will surely use this as a training tool and it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future. Again, your concerns are taken very seriously and I would be grateful if you would allow me to discuss them with you further. If you would take the time to email us directly at the hotel at psa@extendedstay.com either myself or my Assistant General Manager would be happy to discuss your stay further and see how we can best make you a happy guest at our Palm Springs hotel once again. General Manager - Extended Stay Palm Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Mateo, CA
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Extended Stay America - Palm Springs Airport, Good Stay”
5 of 5 stars Reviewed 28 November 2011

Nice hotel with good kitchen and laundry facilities for extended stays. About a mile from downtown and less than half mile from groceries, pharmacy, nearby restaurants. Pool, but no spa or workout room.

Most notable for friendly, attentive and helpful staff.

Room Tip: Coffee service in the room is pretty weak, so perhaps buying your own coffee and filters is in order...
See more room tips
  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura
1 review
3 helpful votes 3 helpful votes
“DISGUSTING, FILTHY PLACE, MOUSE IN MY ROOM”
1 of 5 stars Reviewed 9 September 2011
4
people found this review helpful

My husband and I had to stay here because of work. We left the very next day. The place had a very unpleasant smell and despite Federicks professionalism the place is horrible. As soon as we got there there was a man complaining that some one stole $500 Dollars from his room. Also, another gentleman was complaining bcause no one had cleaned his room in weeks and it was a filth. When we got into our room, it was disgusting. The covers had yellow stains, the carpet had stains. The kitchnette was a filth. On top of it all when I went to change, and opened my suitcase, a mouse jumped in! Disgusting!!! The place is deceiving because outside is looks presentable, but as soon as you walk in yoiu are bombarded with a very disturbing smell.

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Jackson, Mississippi
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Nice Hotel and Staff”
4 of 5 stars Reviewed 4 August 2011
1
person found this review helpful

My dog Molly and I stayed for a week. The staff at the hotel were extremely nice, and the room was clean.

The down side of the hotel was the mattress on the bed it was WAY to hard to sleep on.
My dog woke me up trying to take one of the pillows to sleep on.

I hope the other rooms had a softer mattress.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mari0707 about Extended Stay Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Please don't make me go back!”
1 of 5 stars Reviewed 13 June 2011
4
people found this review helpful

Don't be fooled by this place, it is very misleading. It looks like they blew their entire budget on the outside of this establishment and forgot about the inside.

We walked in the door and the individual at the desk was helpful. Our room was not ready but he said we could leave our bags there. It is the only time I have felt uncomfortable leaving my bag where I was staying.

Luckily, and unluckily, he did find us a room so we were able to check in early. It looked like the scene out of some horror movie. The carpet was worn almost all the way through and the “comforter” was frayed. The bottom sheet of the bed was too small and wouldn’t stay on. I had to remove the comforter from the bed and get another sheet to cover the blanket underneath. I also purchased my own Clorox wipes so that I could disinfect our room myself.

We didn’t have the luxury of finding another place to stay while in Palm Springs. Hopefully others will read this and decide to look elsewhere for accommodations; unless the goal is to take part in an illicit affair or possibly a homicide, in which case it would be the perfect location.

  • Stayed February 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Extended Stay Palm Springs

  • Palm Springs Extended Stay
Address: 1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
Price range (per night):* INR4,347 - 5,183

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