I had just had almost all my belongings stolen, and the hotel was repeatedly calling for me to be out in fifteen minutes, instead of thirty (the overnight clerk had said late check-out would be fine...12:15 isn't exactly pushing it on a weekday). If they had just let me continue assessing what was stolen and what was present, I'd have been out on time.
Even before checking in, the rear elevator closed on me and would not open. There was a witness. If I'd been elderly, it would have been problematic. As it was, the manager denied knowledge of it, though one of the clerks knew exactly which elevator it was. When I tried to show them, they considered me "paranoid" (and also, because I had just bought a classic car and requested a room change to watch it, as the thieves knew what I had just purchased). THE MANAGER CALLED THE POLICE BECAUSE I COMPLAINED ABOUT THE CONSTANT CALLS. AS IT TURNED OUT, THE ROOM NEVER RENTED, ANYWAY.
I'm not used to budget hotels, but realize their place in the world. THE MANAGER'S EXCUSE FOR CALLING THE POLICE, WHEN I WAS ALREADY HEADED TO THE STATION TO GIVE A LIST OF THE ITEMS STOLEN? TALK ABOUT IRONY. "We have to watch out for the safety of our guests." Really? Then why is there not a note or "out of order" sign on the elevator?
The other employees were very nice and accomodating....even refunding the second night's stay, evn though I was packed and ready to go by 12:30. It's been a week, however, and not even a "pending' charge is showing on my bank account. They say it takes ten to fourteen days. Well, the robbery wasn't their fault, but if I'd stayed, I wouldn't have had to go UNDER MY BANK ACCOUNT... it would have been nice to have been told it would take that long...i've never heard of such. I will be pressing harrassment charges against the manager, as it is a ridiculous waste of time to call the police in a resort town that has its share of serious crime...most won't tell you this.....the locals will.
PAY THE SAME PRICE AND STAY AT THE CALIENTE TROPICS DOWN THE STREET....IT DOESN'T COST WHAT MOST SITES SAY....IT'S USUALLY LESS THAN 50.00 A NIGHT, WITH TAX. IT'S A SECRET GEM, AND YOU DON'T HAVE TO PAY EXTRA FOR WI-FI.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC