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Renaissance Palm Springs Hotel – reviews, photos

3.5 of 5
888 East Tahquitz Canyon Way, Palm Springs, CA 92262
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Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Renaissance Palm Springs Hotel
Ranked #26 of 69 hotels in Palm Springs
4.0 of 5 stars 286 Reviews
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286 reviews from our community

What travellers say about this hotel
  • Pool area(33)
  • Very nice(13)
  • Junior suite(10)
  • Convention center(8)
  • Friendly and helpful(7)
  • Fire pits(6)
  • Lobby bar(6)
  • Lounge chair(6)
  • CUSTOMER SERVICE(5)
  • Living room(5)
Traveller rating
    109
    100
    46
    17
    14
Only show reviews for Family (58) | Couples (109) | Business (50)
Date Rating
Rancho Santa Margarita, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Palm Springs Great location”
4 of 5 stars Reviewed 12 February 2012

I stayed at this hotel for a girls weekend. It was nicely upgraded and the staff was very helpful and friendly. We had a beautiful room overlooking the pool. The location was really close to Palm Canyon drive so it made it easy for dining and shopping. They even offer complimentary shuttle to local restaurants in the evening. The Spa was very small but our massages were excellent! We were disappointed that this hotel does not have pay per view movies available from your room. Otherwise, a great place to stay. I would stay here again.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mvpoc about Renaissance Palm Springs Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Hill, Manager at Renaissance Palm Springs Hotel, responded to this review
14 February 2012
We appreciate you choosing our hotel for your recent trip to Palm Springs and your wonderful review of our hotel and services. We are lucky to be so close to Palm Canyon drive and all it has to offer and we are delighted you enjoyed our shuttle service.

Thank you again and we look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, New Hampshire
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“liked my stay”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

We went for a weekend tennis getaway and loved this hotel. The price was reasonable, and the decor is quite modern and new. Clean linens and nice breakfast too.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Ask phdgracie about Renaissance Palm Springs Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elk Grove, California
1 review
2 helpful votes 2 helpful votes
“DOUBLE CHARGE-POOR WAIT SERVICE”
1 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

We were charged twice for our room once at check in and once at check out, 3 days later and still waiting for someone who can fix it. Wait service was HORRIBLE while sitting outside in lounge we were told by the waitress that she was too busy to take our order so if we wanted something we were going to have to go to bar or restaurant and get it ourselves. Line to order food was at least 30 min long all weekend. Sunday night when we complained to bartender that service was horrible she refused to take our order and told us if we thought she was not doing a good job we could just wait for someone else to come in, Yes we got a manager who was sorry but after spending 4 days there I think its safe to assume this is normal behavior. Terrible hotel to put the Marriott name on. Wont stay there again!

Room Tip: Choose another hotel!!
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Glenda S about Renaissance Palm Springs Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Hill, Manager at Renaissance Palm Springs Hotel, responded to this review
9 February 2012
Thank you for taking the time to share your review of our hotel; our apologies for the service failures that you outlined. As you know, that weekend there were somewhere around 4,000 cheerleaders in for competition and as you pointed out, we failed to properly service them. We have already begun plans for next year as well as working with the event coordinator so that we are better prepared.

If the issue of the credit card authorization has not cleared up, please contact me directly and I will personally see that it is corrected.

Our apologies again and we do hope you will afford us another opportunity to be of service in the future.
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Aliso Viejo, California, United States
1 review
2 helpful votes 2 helpful votes
“Double Charge”
2 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

Just make sure you don't give them a credit card you dont want to use for the "Hold". They will charge it even when you specifically ask them not to. They said it would just be a hold and not charged. Then they charged us again at the end. We got charged twice for the room ok, mistakes happen but trying to get it fixed was a nightmare. The front desk manager said he would take care of it first thing in the morning the next day, well when we called around 10am, they told us he didn't come in until 2:00pm. I guess his morning is different than mine. Service all around was terrible. From room service to restaurants.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Matt H about Renaissance Palm Springs Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camarillo, California
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Great Refurbished Hotel in Palm Springs”
5 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

Just returned from a 4 nights get-a-way to relax. I chose the Renaissance because of its' location as well as the fact that I LOVE the beds at Renaissance. The hotel has just completed a huge renovation and is absolutely beautiful. One thing..if you have sensory problems with colors and designs..think twice because the colors are orange, red and brown. For me it was great but I know that is sometimes a concern. The beds were as expected..so comfortable. The room is equipted with a coffee maker, howerver, it is almost hidden on a low shelf next to TV. The bathroom is very nice with great water pressure in the shower. We enjoyed the pool with it's new chairs and cushions as well as the pool bar service. They have put in a couple of beautiful glass firepits neat the outside of the bar/lounge area. Nice to sit around in the evening with a glass of wine. It's about 1.5 miles from Palm Canyon Dr, however they have a shuttle that will take you anywhere in the downtown area. This was really nice in the evening as you could have dinner with wine then a nice safe ride back to the hotel. The staff is friendly and accomodating to your needs. We ate at Keisers Grill as well as The Chop House...both were excellent.

Room Tip: Be sure to ask for a room overlooking the pool with a balcony
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dotti143 about Renaissance Palm Springs Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Hill, Manager at Renaissance Palm Springs Hotel, responded to this review
3 February 2012
We are very proud of our renovation as well and are happy to read how you enjoyed our new look along with our staff and services as well as Palm Springs in general. Our Renaissance beds are great; many of our guests comment on them.

Thank you for choosing our hotel and for sharing your comments. We look forward to being of service again in the near future.
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Additional Information about Renaissance Palm Springs Hotel

888 East Tahquitz Canyon Way, Palm Springs, CA 92262
Price range (per night):* INR5,740 - 16,050

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