We were very looking forward to our stay at the new Saguaro - the colors attracted

Like other reviewers mentioned, the grand opening doesn't occur until the 2/13 so nothing was open during this soft opening weekend - and it really showed. The registration/check in area is very bleak with cement floors and a little splash of color - it didn't feel warm and welcoming at all. All of the restaurants were closed so you have to either go across the street or into town in order to eat.

When checking into our room - housekeeping had not arrived yet and our bed was unmade. We weren't sure if we were in someone else's room! Granted, we arrived earlier than the usual 4pm check in, but we were informed at the front desk that our room was ready. I had also noticed that we were put in a downgraded room than I had reserved. I called the front desk and housekeeping was informed to immediately attend to us. I had mentioned that we were not in the correct room that I had reserved and the front stated that because their cabana rooms on the 1st floor were not complete yet, we were put in into another room- WHAT A LACK OF COMMUNICATION! I asked for the difference to be charged back to my credit card, however was informed that the cost difference between the rooms was only $5 and that since I booked on Travelocity, there was nothing they could do about it. I WAS FURIOUS!

To divert my attention, we visited the pool area which had a few well drinks, beers and sangria available. The bartenders (Michael and Shawn) were very nice and friendly - we chatted up a storm with them.

When going back to our room, we discovered that the bathroom was not cleaned either. Soiled towels were in the bathtub and used soap was in the sink. Fed up, I called the front desk again and demanded to speak with a manager. I informed Michael about how housekeeping had not come to our room nor did they do a thorough job and the lack of communication in regards to the room that we booked and what we were given. Michael discounted our rate by $40.

The room itself: The Pool View King room was quite small. The door banged shut and there was much noise coming from outside of our room as well as from other rooms. I didn't think that it was much of an upgrade from a Holiday Inn.

Upon check out at the front desk, Michael apologized for the inconvenience and gave us a bottle of champagne and some chocolate-dipped strawberries. As much as I appreciated the remodel, I don't know if I would stay here at full price.

I stayed at the saguaro this past weekend with a few girlfriends and we had such a blast! The colors of the hotel were so fun and the staff were all very friendly and welcoming. The bartenders at the pool were such nice guys and really caterered to our every need. We even called down to the front desk a few times for toothpaste and other things and seconds later someone was there with what we asked. The hotel is beautifully decorated, the colors and designs were like nothing I've seen before. My friends and I had a great time and will definitely be going there again for another girls weekend!

we spent feb 3 & 4th there, I was expecting a new, very pleasant stay, I got the opposite! at check in we were told there were no rooms of the type we already had booked! after an hour delay we were finally allowed to check in. the room smelled of paint, the a/c heater did not work, there were lamps on tables but no outlets nearby, the deadbolt on the door did not work. the front desk was of no help. It seems the hotel spent alot of money on bright paint, but the rest of their property was a big letdown.

This hotel has much room for improvement. One can only hope that some of the problems we encountered were due to the hotel being new and will get ironed out soon. The saga started upon check-in: our reserved room rate suddenly was double what we were told when we made the reservation. After a long back and forth, the manager agreed to a rate just above what we initially booked. Argh! Not a good start. The room reeked of paint fumes, the toilet wobbled, the hot and cold faucets were switched, the sheets were itchy. Most disappointing of all, however, was the freezing cold pool and cold hot tub. The hotel charges a "resort fee" (which was waived opening weekend) but I have no idea how this place can call itself a resort. At this point, it is more of a cheesy motel with drunken tweens waking us both nights in the middle of the night yelling and partying in the hallway. Housekeeping did not come to our room until 4:30 pm at which point we sent them away. Breakfast dishes stood outside a room close to ours for the entire weekend without ever being cleared away. I hate seeing a new business fail and can only hope the Saguaro gets its act together.