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Hampton Inn & Suites - Palm Desert – reviews, photos

2.5 of 5
74-900 Gerald Ford Drive, Palm Desert, CA 92211
Hotel amenities
Hampton Inn & Suites - Palm Desert
Hampton Inn & Suites - Palm Desert
Hampton Inn & Suites - Palm Desert
Hampton Inn & Suites - Palm Desert
Hampton Inn & Suites - Palm Desert
Hampton Inn & Suites - Palm Desert
Ranked #16 of 22 hotels in Palm Desert
4.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    19
    19
    8
    4
    2
Date Rating
Portland, Oregon
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Needs some work”
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

From the outside this looks like one of the newer Hamptons - but in side, it's hard to tell.

New carpeting is nice, but the rooms have that prison like glare from white wall, few pieces of art etc.

On the good side, they just installed Direct TV and have the most channels of any hotel I've stayed at, ever.

Unfortunately, if you are travelling for business, as I am, the "business center" is an old Compaq computer with a whopping 128 megs of memory. You will need to save current documents as old versions of Word, Excel etc, and it will take a long time to print out power point presentations.

The staff is very helpful and friendly. They printed out my proposal when the "business center" machine refused to open the document.

So, middle of the road. 4 dots only becuse the TV rocks.

Room Tip: it really isn't a business center. It's a crappy computer that will print out your boarding...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Top Contributor
67 reviews 67 reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
“Good Hotel With Easy Interstate Access”
4 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

This is a basic Hampton Inn located just off I-10 in Palm Desert. The location is good if you want to get in and out quick of the area or are just stopping by off the Interstate for the night as many of the hotels in this area are located more 'in town' which can be anywhere from a 15 to 30 minute drive extra with traffic. This hotel is in a newer part of Palm Desert with a few fast food places within walking distance and a few restaurants a short drive away. However, if you desire a location closer to the tourist attractions in the area, you may want to consider going elsewhere. The hotel was clean but probably could use a little updating, although the room I stayed in did have a flat screen TV. The breakfast was very good with a nice selection.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cobble Hill, Canada
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
“hard to believe we had problems never reported before...”
2 of 5 stars Reviewed 25 October 2011
29
people found this review helpful

Arrived and as our room was not available were updated to a suite by friendly staff .First impressions were great.
During the night I had a cockroach walk across my bare chest (a feeling I will never forget).
Next morning another was inside the shower curtain for another close encounter.
This one I delivered live to the office in a covered cup. They arranged to have the room sprayed by pest control and promised that this would not happen again after the spraying.. Further they would not charge me for the first night.
Later that day after resting on the bed, we noticed another cockroach on the bed blanket which I must have unknowingly stepped on and staining my sock and blanket. That one we flushed down the toilet. By now we checked our clothing, shoes, and all our bags and my wife was afraid to go to the bathroom at night.First thing in the morning she went to the bathroom and we could not believe there were more one of which we took to the front desk .
We checked trip adviser before we booked this hotel and were satisfied with all the positive comments.There was also a sign on the front desk stating they were awarded by trip adviser 2011.
Several discussions with the front desk and management revealed that they had rare occasional problems and all facilities were being sprayed regularly ..
It seems extremely hard to believe that we were the chosen ones and nobody before us ever reported this problem. We travel frequently and for the benefit of other travelers like to be honest about our experiences.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask klaus a about Hampton Inn & Suites - Palm Desert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Gabbay, Front Office Manager at Hampton Inn & Suites - Palm Desert, responded to this review
16 November 2011
Hello, my name is Megan and I'm the front office manager at the Hampton Inn & Suites in Palm Desert, CA. On behalf of the hotel, I can say that we sincerely apologize for the unpleasant issue you experienced during your stay. It is true that complaints about bug problems are very rare occurrences at our property. As you know, we tried very hard to solve matters promptly and effeciently. First, by offering to move you to another room and then by having our pest control company come and spray thoroughly. But again, we are very sorry that you experienced any trouble to begin with, but want to assure you and other prospective guests that a problem of this nature will not happen again.
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Seattle
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“As Expected”
4 of 5 stars Reviewed 21 October 2011
3
people found this review helpful

We have no big complaints about this Hampton Inn - it is pretty much typical of them all. We were there for my high school reunion so did not spend much time at the hotel.

We found the room to be good but not as clean as we would like with seeds of some sort under the table and long hair in the refrigerator. Both were there for both nights we stayed. Although a minor thing, it would be nice to have plastic glasses in the room instead of the cardboard ones supplied.

The room was very quiet as we were not on the freeway & railroad side of the hotel. The breakfast was good with two very helpful and friendly ladies keeping things fresh.

We would not hesitate to stay there again.

Room Tip: South side is quiet.
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“A Hampton as a Hampton Inn should be”
4 of 5 stars Reviewed 23 July 2011
2
people found this review helpful

We found this Hampton Inn after we failed to get a room in the nearby Indio and was forced to head back towards St. George.
'The price was right' and the hotel was - as all Hampton Inn's - nice and clean - and boasting of the Hampton Inn signatur breakfast buffet - very, very nice...
The staff was courteous, friendly and very helpful; the room was nice with great beds and the breakfast was ( as stated above ) very, very nice..
So all in all: Just as a Hampton Inn should be - like your home away from home, and can be recommended especially if you're on your way to either Joshua Tree Nat. Park and/or Lake Havasu...

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bastian87 about Hampton Inn & Suites - Palm Desert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sejal Bhakta, Front Office Manager at Hampton Inn & Suites - Palm Desert, responded to this review
1 August 2011
Hi there, my name is Megan and I'm the front desk representative at the Hampton Inn & Suites in Palm Desert, CA. On behalf of the hotel, I can say that we truly are glad to hear the positive response and feedback from you! We are very pleased that you enjoyed your experience at our hotel, as well as other Hampton properties you've stayed at. Again, thank you for taking the time to write this review and we look forward to seeing you again on your next visit out to Palm Desert!
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Additional Information about Hampton Inn & Suites - Palm Desert

  • Hampton Inn Palm Desert
  • Palm Desert Hampton Inn
Address: 74-900 Gerald Ford Drive, Palm Desert, CA 92211
Price range (per night):* INR4,681 - 8,527

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