My sister and I came out to visit our grandparents for a long weekend. We usually stay at the Westin but it was booked. The Marriott "looked" nice and was really close to our grandparents house. This hotel was very average for the price. I usually am not soo picky and can make the best of the hotel I am at (which I did) but I feel like for the price, again, it is just so so.

The rooms are nice but a bit dated and there isn't an I-Pod docking station or a DVD player in the regular rooms. Not a deal breaker but now a days, in nicer hotels there are always docking stations...The shower was awful. It felt like I was in a motel. It trickled out in a stream with no way to adjust it to spray evenly. The blow dryer, I have used nicer in motels.

Our room wasn't cleaned the first day. They finally came by at 4:30 but we had to send them away as we had to get ready for dinner. Why so late?

Beds are really uncomfortable.

Now, this was probably the MOST disappointing...Nick Faldo's Restaurant. The first morning we went to "The Market" and asked if there is any place to eat breakfast. They offered coffee and muffins, etc...but the restaurant doesn't open until 11. So we have a not so good breakfast sandwich and move on. That night we came back to our hotel after dinner in Palm Springs to have a drink and we walked in to Nick Faldos and were told that the restaurant closes at 7!!!! What???? On a Friday night none the less. The next day we went in there around 4 to have a glass of wine and spoke with the bartender and he explained that during the week, they close the ONLY restaurant on this HUGE property at 3 during the week and at 7 on the weekends! Absurd! Seriously! So they are open from 11-3, total joke and not sure why they are even there? No breakfast, no dinner (unless you eat at 4 or 5 pm on the weekend). I know when I travel it is nice to have a place to eat breakfast in the hotel and lunch if we are by the pool or have a place to have an after dinner drink. This hotel is great if you are 95 and in bed at 7!

Unfortunately, there were a bunch of little things that happened that made us realize it's just not up to par with what we thought Marriott Standards were.

I personally would never stay here again, nor would I recommend it, which is too bad because we have a lot of family travel to Palm Springs and we had hoped that we found a new gem. Nope, we will stick with the Westin and if that is booked again, go to the JW Marriot. We went there after we couldn't have an after dinner cocktail and it was much better!


But if you are looking for something average this place is just fine. It's a place to sleep. But I know we had a hard time justifying their room rates for the "amenities" (or lack there of) that they offer. You can find something around the same price range that is much better.

My husband and I stayed in a studio unit at Shadow Ridge. The room was a good size with a king bed, mini fridge, sink and toaster. The bathroom was also a decent size for this type of room. We had a little patio with a fairly good view of the golf course and we were always joined by a least half a dozen bunnies during our morning coffee.

The room could have been a little cleaner when we arrived - especially the bathroom. We did notify the front desk immediately upon arrival and housekeeping showed up within 20 minutes. Also, there were fingerprints all over the patio doors, TV and door knobs but I just cleaned them off myself with disinfecting wipes. We also had to give the cutlery and plates a rewashing before use because they looked questionable as far as cleanliness.

Overall we were pleased with our stay. The grounds are very well kept, the bed was very comfortable, the pools fabulous and the staff friendly. The studio room was a good size for the two of us but would be too small for a family. We would stay here again but would book a one bedroom suite with a full kitchen just for the extra room.

We just returned from a week stay at the Marriott Shadow Ridge. We had stayed there with our grandkids in 2005 when the property was fairly new and were curious about the new improvements and additions. Marriott is currently in the middle of a total renovation. Apparently they do this every 10 years with all their properties. All the furniture, appliances and carpeting are being replaced. They began January 1st and are projected to finish in 2-3 weeks. We stayed in a not yet renovated 3rd floor unit in bldg 1400, which aside from a malfunctioning dishwasher, was in fairly good condition. The unit had a large balcony which overlooked the golf course and a pond full of ducks and geese. There were also jackrabbits and roadrunners in the shrubbery below. We saw more wildlife there than anywhere else.

There were 2 large pools directly across from the building. One was oriented more for children with a water slide and other water features. The second pool was quieter and more adult oriented. There were several whirlpools located around the area and a fairly good snack bar. The fitness center was clean and had a wide variety of equipment in good condition. There is also a large golf shop since this resort is golf oriented.

The resort is conveniently located. It is a short drive from Costco, El Paseo and the many restaurants in Palm Desert and Rancho Mirage. We stocked up at Costco and Trader Joes, for breakfast and some lunches, right after checking in to our room. The refrigerator and microwave were convenient for heating up leftovers from dinner. Check in and check out was really easy. Our room was ready and our requests for a 3rd floor unit were met. Staff is very friendly and helpful.

Stellar service from start to finish. We accidentally arrived early so we had to wait for a room, but they called me back 15 minutes later for early check in. This resort only hires professionals, and excellence is obvious from management on down. Facilities were clean, clean clean; the guests were even a pleasant surprise. No loud kids running everywhere, no excuses by the desk staff, no trash blowing around the pool for 2 days like we found at Rancho Las Palmas. One spa wasn't working but the resort has 4 pools and other spas. The infinity pools were delicious, especially at dusk. The layout of the resort is sort of odd, resembling two rows of apartment houses, but there wasn't a speck of dirt, scuff or smudge anywhere, and quality showed in the details. While our room was sort of small, it was so well-designed and decorated, you still felt you were in a premium room, because you were. Love the kitchenette complete with dishes, glassware, cutlery, toaster, fridge and microwave. I understand the larger units are quite spacious with a full kitchen etc., so I will probably try those another time. I loved that there was plenty of parking so that took off some of the tension as well. I asked for a room close to the pools which I would recommend if you don't like long walks to the fitness room, pool etc.
After being horribly treated at Rancho Las Palmas and disappointed by Doral Princess and others, believe me I was looking for things to criticize, but there never were any. I've never encountered a more professional, intelligent desk staff, ever. This went a long way towards making it a real resort experience where you could "leave your troubles behind" and feel at home. I've stayed at dozens of resorts in the Palm Springs area, and this was by far the best experience.