Good
1. Great View. One of the best view I have ever seen. I was touring SF and although it took 30 minutes to get to the city, it was well worth it.
2. Great management. I had a couple of issues which the management took care of, right away
3. Comfortable room. I have two teenager kids, so I was looking for a room with two queen sized beds which was hard to find in the SF area. Through the best western, I found a nice room which met my needs in a very reasonably priced way.
Bad
1. I felt the room which I stayed had a low water pressure in the beginning and sure enough, we had a clogged toilet. When it happened for the first time, I called the front desk and they took care of it right away. But it happened again and the management offered to provide us with a different room and we were very thankful.
2. When we got to the second room, only one of the two key cards worked so we had to go back to the front desk and ask for a new key card. The next day, both stopped working so we had to again go back to the front desk and get our cards re-validated.
3. My wife felt that two of the pillows smelled like a urine and we basically stopped using those pillows. This hotel is pet-friendly and as much as I like pet, I wondered whether this had anything to do with the urine smell which my wife experienced.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Thank you for providing us with some great feedback about your stay, we greatly appreciate you taking the time to share your comments. We will work hard to improve the areas yo umentioned we were lacking in and of course continue with all the good. We do hope to have you back to see us very soon. Thanks again for choosing the Lighthouse Hotel. Happy New Year!
Nicole Yarbrough
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC