We recently stayed for one night at the Pacifica Motor Inn mostly for the location as it was close to the beach, and on the way to our final destination. We checked into the room, and noted that it was a little 'out-dated' yet clean in most respects. The maintenance of the rooms should be better maintained for the rate that is being charged for them. In the latter part of the evening when we were turning in, I found that the light/fan switch in the bathroom would not work, and thus, the light and fan remained turned on all night. Also the over-head light in the room randomly turned on and off all night long as the switch was also faulty and would not operate properly. I went to the office and notified the night desk person about thwe situation and she told me that the maintenance people were not going to be there until the following week to fix the problem. I explained to her that the lights would not turn off and she again told me that the maintenance people were not available....as if she did not understand the issue at hand, further insulting my intelligence.
She did not offer to give us another room, and quickly vanished behind the door behind the desk. Needless to say, we did not get any sleep in the room, and the next morning I complained to the man at the office desk who proceeded to tell me that they had not had that problem in the past...again, insulting my intelligence, and playing 'dumb'. I told him that I wanted a refund, or at the very least, a sizeable reduction in the rate for the room. He proceeded to tell me that he would contact the 'owner' and tell him the situation, and that I would receive a call back to rectify the situation.....several phone calls and weeks later, I have still not received a reply, and I get the same excuse about not being able to get in touch with the 'illusive' owner. The customer service of this establishment is pathetic, and these people are crooks! It is a nice location, and yet it is sad to see that it is ran by such an incompetent group of people. I am trying to get some kind of refund through my payment source as I am sure that it will not happen through the staff of the Inn.
Oh!! And the "continental breakfast"??? Forget about it!!! Just some stale old pre-packaged danish with a shelf-life of one hundred years and coffee....just pass it up!!
Better yet, DONT GO THERE!!!!!
