Because our usual spot near Asilomar has gone down in quality, I used Trip Advisor's positive comments to book this place. When we left, we learned that Arlene, who ran the place with Bob, had died, and since then he hired someone to be on-site innkeeper. So read our experience in light of this management change.
When we arrived, we learned the large room we booked was unavailable "due to plumbing problems" (delivered complete with eye roll). Also, the pool and spa were closed due to health regulations. We were able to look at several other rooms, and were taken aback by their condition. We selected what proved to be the Accessible room. Since the beds were satisfactory and bathroom clean, we decided to stay. We later discovered we had been written up for four nights when one should have been free, and decided to fix it on leaving.
At night we discovered the sliding door to our first floor deck had been installed backwards and did not lock, so we moved furniture to block it and got on with our touring. When lights were on, we realized the carpet was so dirty, seemingly never ever cleaned, that we wouldn't let a dog on it. The rest of the room was clean, but recent repairs reflected work of a handy man with meager skills. The floor was spongy in places, a sign of rot underneath.
We had no housekeeping at all. I turned my pillow over toward the end and found eyelash marks from mascara. I wear no eye makeup.
The back yard, advertised as a play and picnic area, had not been maintained and looked nothing like the pictures from the past.
Breakfast was the usual Budget level lowest end sugary treats, drinks, bagels, and little cereal boxes. You could do one of those self-made waffles that never quite work. Coffee was the weakest imaginable. (Asilomar has an espresso bar, fortunately.)
Our second night the people next door had a fight. The man was slamming inside and out to the deck, throwing furniture, screaming so violently and obscenely we thought he would beat up the woman. We hadn't been told who to contact at night in case of trouble, and were about to call the police when the fight stopped.
The next evening similar violence occurred and eventually quieted down. In the middle of the night the police came and arrested one person and took the other in an ambulance.
We decided to leave, and learned from the very competent morning clerk that the screaming man was the innkeeper, who had been hired at the beginning of the year. We told her about existing problems in the room. She explained the recent history of the place, said upgrades were being planned, such as new carpeting. She also corrected our bill. She was the only competent person in the place.
The adjoining restaurant, the Fish Wife, is unaffiliated with the motel, and is one of the best seafood places on the peninsula. So don't confuse the two as one place.
So if this has been an old favorite of yours, call ahead to find out whether the innkeeper we had has been replaced. I am sure Arlene would be highly embarrassed by the change in condition of this once good family spot.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 July 2011
The staff at the Beachcomber Inn did their very best to provide MsAudubon (alias) good lodging and service. Regarding events and statements in this posting:
1. Bob and Arlene were the innkeepers for a number of years and Bob (NOT Arlene) died in June, 2010.
2. No new innkeepers have been hired (to date).
3. Arlene left the Beachcomber January, 2011 rather than stay on in another capacity.
4. The pool is NOT closed for “health reasons.” It is closed for repairs currently scheduled for August, 2011. Problem will be resolved by September, 2011.
5. MsAudubon was refunded all her money with our apologies for the disturbance that was beyond our control. She stayed 2 nights for free.
6. The couple that created the disturbance had applied for the innkeepers’ job and were staying in the apartment. They are no longer here and will never return (a mutual understanding). Problem resolved.
7. We are not aware of the mascara on the pillow case as we have no record of this complaint.
8. Most guests complement us on the breakfast and our coffee (Farmer Brothers premium). Our business is sustained by return guests.
We are working to improve conditions where we know we must and in the meantime are offering very competitive rates for an excellent location.
Paul McConnell
Manager
Beachcomber Inn
1996 Sunset Drive
Pacific Grove, CA 93950
Tel: 1+800-634-4769
Email: beachcomberinn@comcast.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC