While the hotel itself is friendly and welcoming, the front desk day staff leaves much to be desired.
I had called ahead of time to see if I was able to check in early, was told that it wouldnt be a problem. However, when I arrived, I was told that I had to wait until after 2pm to check in. The desk clerk was not friendly at all, and certainly did not make me feel welcomed at the establishment. When I originally checked in I was unsure of my length of stay. I stayed a total of 3 days, each morning going in to the office and paying for another night. On the second day, the desk clerk's comment was "Arent you going home yet?" He was not kidding!!
The swing and night shift clerks were just the opposite - very pleasant to speak to and very accomadating when I needed something.
The rooms themselves are very well organized and clean. The hotel is located on a busy Orange County street, but you would never know it - as it was quiet.
The only downfall is that there are no microwaves in the rooms, but there is one in the lobby that you can go down and use. There is also no laundry facilities on the premises, but there is a laundromat about a block down the street.
I will probably stay again, as it is in an area that I frequent, I will just avoid the daytime staff!!
- Best Western Orange
- Orange Best Western
