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Sheraton Ontario Airport Hotel – reviews, photos

3.5 of 5
429 N. Vineyard Ave., Ontario, CA 91764
Hotel amenities
Sheraton Ontario Airport Hotel
Sheraton Ontario Airport Hotel
Sheraton Ontario Airport Hotel
Sheraton Ontario Airport Hotel
Sheraton Ontario Airport Hotel
Sheraton Ontario Airport Hotel
Ranked #19 of 42 hotels in Ontario
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    9
    8
    5
    1
    2
Date Rating
Ventura, California
1 review
“Good Location”
5 of 5 stars Reviewed 6 February 2012

I arrived there for a training class and they offer shuttle transportation if needed and when I arrived I asked to see Sandra the senior Sales Mgr. She was amazing and greeted me with a
great smile and warm welcome to the sheraton. Told me anything she could do to make my stay better just let her know! They have internet a nice little lounge with a bar and the room was pretty nicefor the money.. I enjoyed a nice breakfast in the morning before check out. the staff was also very nice .
I also left a package there and called sandra and she had it mailed back to me.. She took good care of me and I would definately go again!!!!!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Robert B about Sheraton Ontario Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
8 February 2012
Dear Guest,

Thank you for sharing your great experience here at the Sheraton Ontario. I am happy to hear Sandra Van Bogget took such great care of you during your stay. Please do not hesitate to call for any of your hotel needs. We look forward to seeing you again.
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Phoenix, Oregon
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Clean comfortable great service”
4 of 5 stars Reviewed 4 February 2012

I stayed with my elderly mother in a handicapped room with her cat prior to our flight. The hotel was very accommodating clean and odor free. They provided evening snacks and a continental breakfast. Close to airport.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Vickiwms about Sheraton Ontario Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
7 February 2012
Dear Guest,
We are happy to hear you and your mother enjoyed your stay with us. We pride ourselves in accommodating to a wide range of travelers even our four legged friends. I am glad to hear you took advantage of the amenities provided with our upgrade. We look forward to seeing you during your next visit to the Ontario, CA area.
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Orem, Utah
Senior Contributor
27 reviews 27 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Great stay”
4 of 5 stars Reviewed 27 January 2012

Great location, near the Ontario Convention Center. Nice property, very welcoming lobby. We stayed on the 4th floor, I do not think the air conditioning was working because the room always seemed warm, no matter how low the thermostat was set. Be sure to take advantage of the In-n-out that is close by! Only thing that I wish they would change is the charge for internet.

Room Tip: Our room looked over the pool and jacuzzi, which was nice.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bhillut about Sheraton Ontario Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
7 February 2012
Dear Guest,
We are always happy to hear our newly renovated lobby is leaving lasting impressions. I apologize for the difficulties you had with the air conditioning unit. I have forwarded this information to our engineering manager, who will be looking into this matter a bit further. Thank you for your feedback and we would love to see you again soon.
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Seattle
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Lobby TV Always On Fox News”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

This hotel feels the need to make a statement by proudly displaying Fox News 24/7 on the large lobby TV right next to the check in desk. Unfortunately they don't appear to be fair and balanced because you can no get MSNBC in the hotel rooms.

This hotel does not understand how obnoxious it is to have a highly divisive news program as the first thing you see when you walk into the lobby of the hotel. How about some nice travel channel?

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask airlinebob about Sheraton Ontario Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
7 February 2012
Dear guest,
We have recently installed a new TV in our lobby for the enjoyment of our guests. We aim to provide a wide range of channels for our guests; our intent is not to represent any personal views in any way. We apologize for the misunderstanding. Thank you for your feedback and for taking the time to review our hotel. We hope to see you again and be able to meet any of your future traveling needs.
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Ontario, California
1 review
“Overnight for training convention”
5 of 5 stars Reviewed 10 January 2012

I booked into this property for a training convention that I attended in Ontario during January 2012. I was pleasantly surprised at the remodel that had taken place and the front lobby is now very welcoming.

I learned of this property from the Sales Manager Sandra Van Bogget who came to our organization in May 2010 and told us about the Ontario property. I have had a workshop there before the remodel, and was pleased with the facility as well as the prompt service from the staff. From the moment you walk in, the staff projects an attitude that is welcoming and certainly full of hospitality.

I routinely tell colleagues and clients about the property, and recommend it to family and friends. I will select this location whenever I have business within a fifty-mile radius.

Room Tip: Great mountain view, request an even room number.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Greg M about Sheraton Ontario Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
14 January 2012
Dear Guest,
Thank you for your positive feedback and I am happy to hear Sandra Van Bogget took such great care of you. We have aimed to create a more welcoming and inviting atmosphere and I am thrilled to hear we have succeeded. We want all of our guests to share an equally pleasant experience when they come to the Sheraton Ontario. We look forward to seeing you again and meeting any of your future “home away from home” needs.
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Additional Information about Sheraton Ontario Airport Hotel

  • Sheraton Ontario
  • Ontario Sheraton
Address: 429 N. Vineyard Ave., Ontario, CA 91764
Price range (per night):* INR5,239 - 7,969

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