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Hampton Inn & Suites – reviews, photos

2.5 of 5
4500 East Mills Circle, Ontario, CA 91764
Hotel amenities
Hampton Inn & Suites
Hampton Inn & Suites
Hampton Inn & Suites
Hampton Inn & Suites
Hampton Inn & Suites
Hampton Inn & Suites
Ranked #17 of 42 hotels in Ontario
4.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    15
    6
    5
    1
    3
Date Rating
miami, fl
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
“Bad stay”
1 of 5 stars Reviewed 12 July 2007
1
person found this review helpful

I stayed here four nights and can say this is probably one of the worst Hampton's I've ever stayed at. Despite the fact the hotel is a new property there is absolutely no insulation between the rooms. I was on the second floor and I could hear the footsteps from the third floor which sounded more like stomps from late afternoon until late in the evenings. My room also faced Milliken Avenue, and yes the windows were paper thin so I noticed every truck and motorcycle that went by . I could also hear the television late in the evening from the adjoining rooms.

The internet access provided in the room is NOT wi-fi, it's a cable connection which I had a lot of problems with. The breakfast was sparse. And the hot entree they offered was often cold. Not nearly the quality or selection what you get at other Hampton's.

So unless you're deaf and aren't planning on having the breakfast, do yourself a favor and spend a little more and stay at the Hilton Garden Inn on the other side of the mall. This place [--].

  • Liked — Near Mall
  • Disliked — Poorly insullated
  • Stayed July 2007, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Central CA
Top Contributor
69 reviews 69 reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
“Fluffy comforters”
3 of 5 stars Reviewed 17 March 2007

Stayed at the Hampton Inn near the Ontario airport, but there was no airport shuttle. Rooms were a bit small with some awkwardness between the entrance door and bathroom door in the regular rooms. No refrigerators in the standard rooms either. Lots of pillows and a puffy comforter though. Free continental breakfast, but we got there after 9am and had to wait for the staff to re-stock the fresh fruit cocktail, eggs and coffee. The hotel is practically in the parking lot of the Ontario Mills mall/outlet, if you like to shop. You have to park in the mall parking lot with a permit if the small hotel lot is full, but we weren't informed of that when we checked in. There is a pool and hot tub and a small fitness center with 3 pieces of equipment. AAA discount made it a better value.

  • Liked — pillows and comforters
  • Disliked — poorly stocked breakfast buffet
  • Stayed March 2007, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Arizona
Senior Contributor
29 reviews 29 reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
“First time I've been disappointed with reveiws on this site”
2 of 5 stars Reviewed 31 July 2006
3
people found this review helpful

Was not impressed with this hotel. We reserved a one room suite. We pulled out the sofa sleeper for my daughter to go to sleep, and it still had dirty sheets on it. The one employee they had at the front desk came up right away to bring us clean sheets and make the bed. Then I noticed, in a room that can sleep up to six people, we only had two bath towels. My husband had to go get those. At that time he was asked if he had a parking permit to park in the mall parking lot since they only have 25 parking spaces total for their guests. The room was disappointing after staying at a nice Hampton Inn in Northern California. The breakfast was mediocre. There are other new hotels in the area that I would try before coming back here.

  • Liked — Leaving
  • Disliked — Dreary Decor
  • Tips/Secrets — Choose the Hilton Garden Inn
  • Stayed July 2006, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brant, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beautiful”
5 of 5 stars Reviewed 6 July 2006
3
people found this review helpful

We stayed at the Hampton Inn for a wedding and it was great. The room was nice with a huge comfy king size room. Clean in the room and the bathroom. Loved that we had a little sink outside the room and small coffee maker (which we didn't need to use at all because the breakfast bar had great coffee already made) Breakfast was not the ordinary cereal cold food variety. It had the toast, bagels, fresh fruit and a variety hot item (one day bisquits and sausage gravy, another day eggs with sausage patties) Staff was very nice and even asked if we needed anything extra at the breakfast one day. We didn't stay at the hotel except to sleep and eat breakfast before leaving but we saw it had a nice fitness room with 3 machines, an outdoor pool and spa that was reasonable temperatures and clean.

  • Stayed July 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Temecula, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Nicest In The Area”
4 of 5 stars Reviewed 19 April 2006
2
people found this review helpful

This hotel is a great place to stay while in Ontario. It is conveinently located next to the mills, and the staff is very friendly. Joyce (desk person) was very friendly and accomodating. We liked it better than the country inn and suites, which we have stayed at several times before. It was a nice place to start our trip to Sedona.

  • Stayed March 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hampton Inn & Suites

  • Hampton Inn Ontario
  • Ontario Hampton Inn
Address: 4500 East Mills Circle, Ontario, CA 91764
Price range (per night):* INR5,239 - 7,858

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