We stayed at the Hampton Inn on a Friday night on our way to Palm Springs. we found out Friday morning that our flight to Ontario would be late so we called the front desk to let them know we would be checking in late. The person at the front desk acknowledged our problem and proceeded to check us in over the phone and told us that the keys to the room would be waiting for us when we arrived. They also got us the room closest to the front door as they knew we would be tired so we wouldn't have to walk very far. Such a surprise to deal with someone so polite and courteous and helpful.
When we arrived the keys were waiting and since the paperwork was already done we were checked in and headed to our room in under 2 minutes! 5 Star service from the help as far as I am concerned.
As for the room. It was very spacious and easily accommodated my wife, daughter and myself. The beds were very comfortable and I think it was the best sleep we had on our entire vacation.
The complimentary breakfast was very good with hot sausage and French Toast to go with other pastries and dry goods.
A very nice, clean comfortable hotel.
This is as high a 3 star hotel that you will find. If it had a gourmet restaurant and room service it would be a 4+ star hotel.
I have stayed in all the hotels along the Ontario Mills Mall and this is by far the best and also the best deal.
I will be more than happy to come back again. Not only do I enjoy this hotel but the service has completely won me over. Staying here is like shopping at Nordstrom's.
This was the perfect stay to start our vacation.

I stayed here four nights and can say this is probably one of the worst Hampton's I've ever stayed at. Despite the fact the hotel is a new property there is absolutely no insulation between the rooms. I was on the second floor and I could hear the footsteps from the third floor which sounded more like stomps from late afternoon until late in the evenings. My room also faced Milliken Avenue, and yes the windows were paper thin so I noticed every truck and motorcycle that went by . I could also hear the television late in the evening from the adjoining rooms.

The internet access provided in the room is NOT wi-fi, it's a cable connection which I had a lot of problems with. The breakfast was sparse. And the hot entree they offered was often cold. Not nearly the quality or selection what you get at other Hampton's.

So unless you're deaf and aren't planning on having the breakfast, do yourself a favor and spend a little more and stay at the Hilton Garden Inn on the other side of the mall. This place [--].

Stayed at the Hampton Inn near the Ontario airport, but there was no airport shuttle. Rooms were a bit small with some awkwardness between the entrance door and bathroom door in the regular rooms. No refrigerators in the standard rooms either. Lots of pillows and a puffy comforter though. Free continental breakfast, but we got there after 9am and had to wait for the staff to re-stock the fresh fruit cocktail, eggs and coffee. The hotel is practically in the parking lot of the Ontario Mills mall/outlet, if you like to shop. You have to park in the mall parking lot with a permit if the small hotel lot is full, but we weren't informed of that when we checked in. There is a pool and hot tub and a small fitness center with 3 pieces of equipment. AAA discount made it a better value.

Was not impressed with this hotel. We reserved a one room suite. We pulled out the sofa sleeper for my daughter to go to sleep, and it still had dirty sheets on it. The one employee they had at the front desk came up right away to bring us clean sheets and make the bed. Then I noticed, in a room that can sleep up to six people, we only had two bath towels. My husband had to go get those. At that time he was asked if he had a parking permit to park in the mall parking lot since they only have 25 parking spaces total for their guests. The room was disappointing after staying at a nice Hampton Inn in Northern California. The breakfast was mediocre. There are other new hotels in the area that I would try before coming back here.