This motel advertises free high-speed Internet which is a must for us since we are away for 5 weeks and our family are all in England. We check if it's working as soon as we arrive and here it wasn't. We then had to wait while the desk clerk made phone calls and then got back to us. We then had to call their Internet provider and have long conversations. Finally they said we'd have to move because the sender wasn't working. So, back in the car with our stuff and off to another room. This all took over an hour and we'd lost time which we were going to spend on the beach. On checking out I asked for 10% discount for our inconvenience and was told no, we could have used the motel computer or sat in the lobby. That wasn't the point but he persisted, pointing out the room was now more expensive than when I reserved it - what had that got to do with anything? Eventually he agreed but no prizes for customer service there. The room wasn't especially brilliant but the breakfast was fantastic, let down by the fact there are nowhere near enough tables and balancing on laps on soft chairs in a busy lobby spoils the experience. Not up to the usual standard of Quality Inns in other places.
- Quality Inn Oceanside
- Oceanside Quality Inn
