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BEST WESTERN PLUS Novato Oaks Inn – reviews, photos

3.0 of 5
215 Alameda del Prado, Novato, CA 94949
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BEST WESTERN PLUS Novato Oaks Inn
Ranked #1 of 6 hotels in Novato
4.5 of 5 stars 93 Reviews
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93 reviews from our community

What travellers say about this hotel
  • San Francisco(7)
  • Very friendly(3)
  • Bay area(3)
Traveller rating
    54
    31
    6
    2
    0
Only show reviews for Family (23) | Couples (36) | Business (12)
Date Rating
Brisbane
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Just like the pictures”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We spent two nights here in December. There were four of us in the room(2 adults and 2 teenage boys) and it was comfortable, we had room to spare. We also travelled with a large bag each. The place was clean and very quiet considering it is next to a major road out of San Francisco.
The trip into San Francisco was very quick on the Saturday morning we did it, around 40 minutes pier 39 for the Alcatraz tour . It was also aroung 30 mins from six flags theme park.
The boys did use the hot tub and found that it was a little hotel. this would have to be our only complaint concerning this property.
The staff were friendly, breakfast was lovely, we all slept well and the washing machines worked fine. Great stay.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santa Rosa, California
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Less than expected”
2 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

Stayed one night. Paper thin walls, could hear other guests loud heater as well as ours all night long, heaters sounded like a semi truck starting up. Same for the fan in the bathroom, noisy to say the least! Not conducive to a good nights sleep. The bed was a king like I had requested, but very worn out, the sides slopped outward from the middle feeling almost like you could slide off, and this was on both sides of the bed. The complimentary continental breakfast was sufficient except that the waffle maker was broken. Easy on and off freeway, restaurant unattached, across the parking lot, reasonable food and beverages. Large screen LG TV was the only plus to our stay while watching the 49er game. Very smelly outside related to landscaping projects, had to hold your breath when walking to the car.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelManager049, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
14 February 2012
Thank you for staying with us. On behalf of our entire team, we are sorry we didn't meet your expectations. This is rare for us to hear but we take all comments seriously. Your satisfication is important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RPV, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A little gem north of the bay”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

We stayed for a couple nights (again -- our 4th or 5th stay) recently. Location is perfect for visiting relatives in the area. Although very conveniently located off the 101, the freeway traffic noise is not a problem. The front desk staff is always very friendly, polite, and helpful. The continental breakfast setup is normal fare but you can make your own Belgian waffles (liked the maker so much, I found and bought one). For those with fast-food tastes, a Burger King is right across the street but I suggest walking over for lunch or dinner to the fantastic WildFox restaurant that's on the property. You won't be disappointed! The chef puts some nice (and sometimes extraordinary) touches on the menu. All-in-all, this is a very good mid-range hotel that's sure to please. We only had one complaint this time which was their landscaping project with its accompanying smells (we couldn't really use our balcony but the smell did not permeate our room). We would not only stay here again but would recommend it wholeheartedly.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego, California
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Great Hotel & Great Service!”
5 of 5 stars Reviewed 17 December 2011

I stayed only one night (darn!) at this nice hotel, but was treated like an A-List celeb! The front desk personnel were friendly and helpful, and when my room wasn't quite ready, offered to keep my luggage until it was. They warned me that there was some work being done on the roof, even though my room was on the first floor and was (as it turned out) only minimally affected. The room was really lovely and quite comfortable; I didn't want to leave in the morning -- and I didn't have to! Check out time is noon! But first I had a great Continental breakfast, complete with Starbucks coffee. A great stay. I highly recommend the Novato Oaks Inn.

Room Tip: Check to see if construction has been completed yet. If not, request a room on the 1st or 2nd floor.
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  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Half Moon Bay, California
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“A perfect fit for a weekend of racing!”
4 of 5 stars Reviewed 2 December 2011

We stayed two nights at the Novato Oaks Inn as we were racing at nearby Infineon Raceway. There was a small problem with a smokey room upon check-in (this was designated a non-smoking room) but one call to the front desk and a young man was at our door step. He offered to move us but we politely declined as all of our bags were unpacked. There was also a problem with the wall air conditioned/heater. In the middle of the night it set off the smoke detector (boy was that loud!)and woke the three of us up. It smelled like burning wires. I am going to defend the hotel here. This is the third hotel in which this has happened with these wall units (Atwater and Davis were the others). The hotels that use these wall mounted units should re-think their use.

Now for the good news: The entire staff were attentive and happy. This makes a huge difference when approaching the front desk. There is no reason not to smile when operating a hotel. It really sets the mood. The bathrooms were clean, the room was clean, and the Novato Oaks Inn makes a good impression overall. I would definitely stay here again and again!

Be sure to visit the Wildfox restaurant next door.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN PLUS Novato Oaks Inn

  • Best Western Novato
  • Novato Best Western
Address: 215 Alameda del Prado, Novato, CA 94949
Price range (per night):* INR8,682 - 10,530

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