The Gold Country Chapter and the USS Constitution Chapter of the Naval Enlisted Reserve Association (NERA) hosted the 54th National NERA Conference at Lions Gate Hotel, September 27 thru October 2, 2011. I am the President of one of those Chapters and I have been attending NERA national conferences for more than 20 years. This is the first time that I did not hear any negative comment(s) from the delegates regarding the kind of service they received from their hotel. Lions Gate's customer service was BEYOND EXPECTATION! Our Chapter has sponsored/hosted several military related events (such as Navy Balls, etc.) there, and we have never been disappointed. In addition to making sure that the meeting rooms were ready, the hotel Staff was very sensitive to the needs of the disabled Veterans who happened to be among the delegates.
The Sacramento Council of the Navy League (of which I am a life member) holds its annual Sea Services luncheon at Lions Gate Hotel. The goal of that luncheon is to express appreciation for the service of the Marines, the Sailors, the Coast Guards, and Merchant Marines, to our country. That Council, in my opinion, is very pleased with Lions Gate customer service., it has been holding that event at Lions Gate for many, many years.
From personal experience, everyone working at Lions Gate, from the Managing Staff to its food handlers, is customer focused. I take pride in saying that they provide their customers "service from the heart."
- Lions Gate North Highlands
