I had a three-day pre-paid reservation at this hotel. Less that 24 hours before I was to arrive, I got an e-mail saying the reservation had been cancelled. When I called the hotel, they said they were overbooked. They took no responsibility for finding me another hotel in the area. I spoke to two different people, both of whom seemed to have the attitude of "too bad. We don't have any room. Nothing we can do about it. You're on your own." This is not a good sign if you need to be in a specific location at a specific time. I won't be booking a Chase Suites hotel again for either business or leisure.

I stayed with my family in a 2-bed room, 2-bath suite for a week in the last week of August'2011. The price is very good. I spent what i would usually spend for a 1-bed room in a comparable hotel. The location is very good too. Close to the freeway sans the noice and many good restaurents around in a good neighbourhood. I big mall close by. The only downside is the choice of the free breakfast. It is very spartan, though hot and not many items on it. Overall I liked my stay there.

We are currently staying in this hotel. We booked the two bedroom suites for a total of six nights.
Good:
1. Comfortable living area and beds
2. Clean
3. Located in a nice safe location; very close by a mall, shops, stores, restaurants, and freeway
4. Free Breakfast
5. Friendly staff
6. Free Internet
7. Free parking
Need Improvements:
1. Likes other travelers who left many same comments, I agree with them. Everything inside of the hotel/suites is extremely old and dated.
2. My sink was gross and rusted.
3. Tiles on the floor were cracked.
4. Closet was almost broken; hard to open and close
5. Carpets were stained
6. Missing sticks on the blinds
7. Had three big old Tube TV's. Even cheaper motels have flat screens.
8. Furniture were very worned and dented.
9. Limited breakfast. They close breakfast at 8:30!!! And they stop bringing out any food like at 8:10. This was so disappointing. We are on vacation! Who would want to wake up early to eat breakfast. Plus the selection was very limited. One day, just toast and scrambled eggs with sausage. At the eating area, there were not enough space to eat and they do not let you take food back to your room to eat. I guess they expect you to stand at a corner while holding a heavy glass plate and eat there. The cooks (appeared to be family) were very unorganized with preparing food. I got there at like 8:05 AM one day, and apple juice was almost out. No bowls or plates. Scrambled eggs was left but enough for 5-6 servings. And they lady who worked there said, "It is good enough, almost 8:30, do not make any more." Yet, there were like 20 people waiting for food.

Recommendation for this hotel management:
1. Please use your profit and upgrade this place.
2. Extend your breakfast until AT LEAST 9:30 on weekdays like other major hotels.


If I need to stay in this area next time, I would rather stay at the Homewood Suites by Hilton for the same price. Their ratings are so much better. And I have had such wonderful experience with them in the past.

We recently stayed at Chase for a wedding we were attending nearby. We booked the 2-bedroom suite since we were traveling with a toddler who goes to sleep much earlier than me or my husband and the 2-bedroom was only $15 more a night than the 1-bedroom when we booked it.

The suite was large and spacious, with an almost full kitchen. The place is old, but I didn't mind that, as the price couldn't be beat. The 2nd bedroom was not ready when we checked in, even though we didn't do an early check-in but they did get it cleaned pretty quickly.

I had asked for a crib to be in the room when I had made the reservations and it wasn't there when we arrived, even though I had called the day before to confirm that it would be available. In addition, I had explicitly asked whether it would be a crib or a pack-n-play, and they said it was crib, but indeed it was a pack-n-play. I was annoyed because I had called so I could make sure to bring the right type of sheets with me, and therefore had only bought crib-sized sheets. I made them work, but it was still irritating. The pack-n-play they provided was quite old and extremely rickety, with holes in on the sides. I had to go back to the front desk and ask for another one, and the front desk people were less than friendly about it. The entire staff, with the exception of the kitchen staff, seem constantly irritated. The replacement they gave me was more sturdy, but still quite old and stained. Chase Suites should really look into acquiring some new ones as the old ones could be a safety hazard.

They didn't bother to clean our room the first day, even though we were out and about quite a bit, which wouldn't have been that big of deal had we had enough towels. It seems like the towels that were left in the bathroom were already used (found a couple hairs on them) even though they were neatly folded as if they were new. It was inconvenient to say the least, to come back to your hotel after a wedding to find an uncleaned room and try to take a shower and discover that your towels are not clean either. The next day, they did "clean" our room, but not too thoroughly, as some cereal crumbs my daughter spilled were still on the carpet.

The breakfast was good, and the staff in the kitchen and dining area were friendly and accommodating, unlike the front desk staff. The hotel is old and on the dirty side, but convenient to restaurants and shopping.

Would I stay here again? Possibly, since it was so cheap, but I would make sure to bring my own pack-n-play and towels.