This was a family trip for us for a soccer tournament. I traveled with myself, my wife and my two sons 8 & 11 yrs old. We checked in late friday night to find what appeared to be VOMIT underneath the pillow of one of the beds. When I called the front desk the hotel rep did not come up to investigate because he was the ONLY one on staff. I waited 20 minute went downstairs and demanded a new room. I asked that NO ONE be allowed to enter the room until I could enter with the manager the next morning. The next morning I went down to speak with the manager who had already went in the room to tell me I must be mistaken because in his assessment there was absolutely nothing wrong with the room. I showed him the photos I took with my iPhone of the soiled linen, he pulled back the covers to show me there was NO LONGER any soils on the linen and insinuated that I had made it up. I asked him why did he enter the room with out me. It is my strong believe that he had house keeping clean the room before I came down to cover up on how dirty the linen was. Very very disappointing stay with them. I WILL NEVER STAY THERE AGAIN. And sent an email to everyone from our soccer team to share my experience. The coach replied back and said he has a similar situation and his sheets smelled like Ben Gay and he was not wearing any. So two room with dirty linen in the same hotel on the same weekend. Worst part is the manager I spoke to was more concerned about what Corporate would say that to ask me what else he could do to make my stay more pleasant. If you DO decide to stay here, don't say you weren't' warned.
- Courtyard Newark Silicon Valley
- Courtyard Newark
- Newark Marriott
- Newark Courtyard
